What are the responsibilities and job description for the Front Office /Lead Rooms Controller position at Hyatt Regency?
Organization- Hyatt Regency New Orleans
Summary
Join us for this incredible opportunity to be part of our Rooms team as a Front Office Lead/Rooms Controller at the Hyatt Regency New Orleans. Not only will you be part of a rock-start team, but you’ll get to be part of a company that earned the 16th spot on Fortune’s 100 Best Companies to Work For in 2021 and named one of New Orleans Best Places to work 9 years running!
Description – External
Step into a role where your expertise, leadership, and attention to detail directly shape the guest experience at the Hyatt Regency New Orleans. As a Rooms Controller, you will oversee room inventory, manage strategic room assignments, and ensure our guests receive accommodations that meet their needs and preferences. Located steps from the Superdome and surrounded by the vibrant culture of downtown, our hotel is a hub for major conventions, celebrations, and travelers from around the world.
In this role, you will serve as the central connection point between Front Office, Housekeeping, Sales, and Reservations — ensuring accuracy, efficiency, and seamless communication. You’ll support the Front Office team by analyzing reports, optimizing room availability, assigning group blocks, and resolving challenges that impact guest satisfaction. As a leader within the department, you will also coach, guide, and support Front Office colleagues, helping elevate performance and service standards.
If you thrive in a fast‑paced environment, enjoy problem‑solving, and are ready to take the next step in your Front Office career, this is your opportunity to shine.
What You’ll Do
Qualifications
Summary
Join us for this incredible opportunity to be part of our Rooms team as a Front Office Lead/Rooms Controller at the Hyatt Regency New Orleans. Not only will you be part of a rock-start team, but you’ll get to be part of a company that earned the 16th spot on Fortune’s 100 Best Companies to Work For in 2021 and named one of New Orleans Best Places to work 9 years running!
Description – External
Step into a role where your expertise, leadership, and attention to detail directly shape the guest experience at the Hyatt Regency New Orleans. As a Rooms Controller, you will oversee room inventory, manage strategic room assignments, and ensure our guests receive accommodations that meet their needs and preferences. Located steps from the Superdome and surrounded by the vibrant culture of downtown, our hotel is a hub for major conventions, celebrations, and travelers from around the world.
In this role, you will serve as the central connection point between Front Office, Housekeeping, Sales, and Reservations — ensuring accuracy, efficiency, and seamless communication. You’ll support the Front Office team by analyzing reports, optimizing room availability, assigning group blocks, and resolving challenges that impact guest satisfaction. As a leader within the department, you will also coach, guide, and support Front Office colleagues, helping elevate performance and service standards.
If you thrive in a fast‑paced environment, enjoy problem‑solving, and are ready to take the next step in your Front Office career, this is your opportunity to shine.
What You’ll Do
- Oversee and manage daily room inventory to maximize selling opportunities
- Assign room blocks for groups, VIPs, and guest preferences with accuracy and care
- Analyze reports to ensure room availability aligns with operational needs
- Serve as the primary resource for Front Office Agents regarding room assignments and inventory questions
- Collaborate closely with Housekeeping, Sales, Reservations, and Engineering to ensure smooth operations
- Support the guest registration process, including check‑ins, check‑outs, and room changes when needed
- Communicate hotel services, amenities, and promotions to guests and colleagues
- Lead by example through coaching, direction, and support of Front Office team members
- Assist with training new colleagues on systems, procedures, and service standards
- Uphold the high service standards that define the Hyatt Regency New Orleans
- Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development, and career mobility with opportunities for advancement at every level
- Affordable Benefits after 30 days – Full‑time colleagues are eligible for medical, dental, vision, life, LTD, and STD coverage
- Referral Bonuses up to $500 – For bringing new members to our team
- Free and Discounted Room Nights at Hyatt hotels around the world
- Paid Time Off – Holiday pay, new child leave, and personal days
- Healthcare FSA – Save money on eligible medical expenses
- Financial Perks – 401(k) with company match and discounted employee stock purchase plan
- Employee Assistance Program – 24/7 emotional support, legal guidance, and personal & financial resources
- Retail Discounts – Savings at Headspace, Apple, AT&T, Verizon, and more
- Strong customer service and communication skills
- Ability to thrive in a fast‑paced, guest‑focused environment
- Previous hotel or customer service experience preferred
- Professional appearance and positive, helpful attitude
- Ability to multitask while maintaining accuracy and composure
- Comfort with computer systems and hotel management software
- Flexibility to work mornings, evenings, weekends, and holidays
- A passion for hospitality and creating memorable guest experiences
Qualifications
- Takes pride in a great job done
- A true desire to satisfy the needs of others
- Able to lift, pull, and push a moderate weight
- Able to walk and stand throughout duration of shift
- Flexible availability as needed
- Prior hotel/Front Office experience