Bell Attendant |Full-Time

Organization- Hyatt Regency Baltimore Inner Harbor

Summary

At Hyatt, we care for people so they can be their best.

Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

We are looking for a dynamic and personable Bell Attendant to join our team. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. You'll be the face of Hyatt as a Bell Attendant. If you have worked at other Hotels as a Guest Services Attendant or you have an interest in Bell Attendant, we'd love to hear from you!

Why Choose Hyatt?

At Hyatt, your success matters. We offer:

• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Perks & Discounts:
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees
  
  

What You’ll Do:

Bell Attendants are in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It’s important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.

This function is a full-time role with expectations for flexible shift coverage from 7am-3:30pm and 3:30pm-11:00pm including weekends and holidays.

This position’s hourly rate is $14.91/hr. This role is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.

Position Responsibilities/ Essential Functions:

• Greet guests upon arrival at hotel driveway and assist guests with carrying luggage during arrival and departure.
• Safely and promptly deliver luggage to and pick up luggage from guest rooms.
• Tag and place guest luggage in storage at guest request.
• Retrieve luggage for guests from storage.
• Explain and promote hotel facilities, outlets, guest room features and services to guest and provide information to guest regarding local attractions and activities.
• Assist guests with transportation by getting taxis or arranging car services.
• Occasionally run errands for guests and deliver items to guest rooms.
• Attend to any special requests from guests in a timely fashion.
• Respond appropriately to guest complaints.
• Inform management of major problems, complaints, disturbances or dissatisfied guests.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Maintain a courteous and professional demeanor at all times.
• Provide assistance to contractors and visitors to residential units.
• Ensure compliance to all hotel policies, standards and core practices.
• Ensure safety and security measures are taken and are in accordance with hotel standards.
• Undertake other ad hoc related responsibilities, as required
  
  

Bell Attendants are in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It’s important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Refined verbal communication skills
• Must have physical stamina to lift moderate amounts of weight
• Ability to tolerate moderate amounts of walking
• Candidate must have afternoon/ evening availability including weekends and holidays
• Candidate should have professional appearance and demeanor
• Must be able to stand on feet for long periods of time, and be able to lift, push, and carry moderate amounts of weight on a consistent basis
  
  

Why You’ll Love Working Here:

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow. If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you.

Apply Today and start your journey with a brand that is redefining hospitality through care, compassion, and innovation. At Hyatt, you’ll not only build your career, you will also build a future.