Front Office Agent

Overview
Join our dynamic hospitality team as a Front Office Agent, where your energy and enthusiasm will create memorable guest experiences from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your multitasking skills and hospitality expertise will be key to delivering top-tier guest relations and supporting the overall operation of our hotel. This paid position offers an exciting opportunity to develop your career in the vibrant hospitality industry while making every guest feel valued and cared for.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
• Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately
• Handle guest inquiries, requests, and complaints promptly to ensure a positive experience
• Maintain accurate reservation records, update guest information, and coordinate room assignments
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest satisfaction
• Support night audit procedures by balancing accounts, preparing reports, and ensuring financial accuracy during overnight shifts
• Uphold excellent phone etiquette and guest service standards at all times, fostering a welcoming environment
• Collaborate with housekeeping and maintenance teams to address guest needs swiftly and effectively

Experience

• Prior experience in hotel management or front desk operations is highly preferred
• Strong customer service background with excellent communication skills in multiple languages is advantageous
• Bilingual abilities are a plus, enabling effective communication with diverse guests
• Familiarity with hospitality management systems, reservation software, or property management systems (PMS) is desirable
• Knowledge of hotel operations, guest relations, and resort environments will help you excel in this role
• Experience with night audit procedures or front desk responsibilities in a hotel setting is beneficial
• Demonstrated ability to handle multi-line phone systems with professionalism and courtesy

Join us as a Front Office Agent to be at the heart of our guests’ experiences! Bring your hospitality management skills, positive attitude, and passion for service to create welcoming environments that guests will remember. This role offers an engaging career path within the vibrant world of hospitality—where every day brings new opportunities to connect with people from around the globe.

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18