What are the responsibilities and job description for the Event Sales Manager position at Hyatt Regency Pittsburgh Airport?
As the local, on property sales contact for customers, the Group Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sales. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Business Results
- Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile.
- Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process.
- Exceeds company minimum standards with the sales process and acts as a mentor for others within this area.
- Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc.
- Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc.
- Conducts customer site inspections
- Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.
- Responds to incoming inquiries within their market segment within 4 hours.
- Closes the best opportunities for the hotel based on market conditions and hotel’s needs.
- Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover.
- Creates sales contracts as required.
- Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department's role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals.
- Primary focus is on selling, planning and executing successful events.
- Market will be social events.
- Acts as a liaison between Meeting Planners and the hotel staff
- Prepares all event documentation and coordinates with property and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events
- Handles all event sales opportunities including lead generation, contracting, planning and production serving as the main on-site point of contact
- Responsible for group billing details and final review
- Conducts day-to-day activities related to sales with a focus on building long-term, value based customer relationships with existing and new accounts that enable achievement of sales objectives
- Develops relationships within the community to strengthen and expand customer base for sales opportunities
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Compensation Package:
- Quarterly bonus
Application Question(s):
- What are your salary expectations?
- This position typically works a Tuesday through Saturday schedule, does that work for you?
Work Location: In person
Benefits:
Health Insurance, Employee Discounts, Vacation & Paid Time Off