Communication Center Agent

We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Previous experience operating a PBX or multi-line phone system preferred
• Strong customer service skills and the ability to remain calm under pressure
• Basic computer skills, including proficiency in Microsoft Office and email
• Ability to work a flexible schedule, including weekends and holidays

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Hotel-Provided Perks:

• Discounted Stays at Hyatt Hotels – Travel and stay with ease using exclusive employee rates.
• Complimentary Meals – Enjoy free meals during your shift in our on-site cafeteria.
• Employee Recognition Programs – We celebrate your contributions and milestones regularly.
• Referral Bonuses – Help us grow our team and earn bonuses for successful hires.
• Employee Assistance Program (EAP) – Free, confidential support for personal or work-related concerns.

Union Benefits (offered through the Union):

• Health & Wellness Coverage - Medical, dental, and vision insurance provided through the Union. The company subsidizes these benefits, and once the Union’s required work hours are met, your monthly premiums are fully covered.
• Life Insurance - Coverage is provided through the Union to offer peace of mind and financial support for you and your loved ones.
• Paid Time Off - Vacation & Sick time hours
• Sick Leave - Union-provided sick time ensures you can care for your health when it matters most.
• 401(k) Retirement Plan - A Union-sponsored 401(k) is available to help you save for the future with confidence.

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.

background check required. We participate in E-Verify.