What are the responsibilities and job description for the Senior Sales Manager position at Hyatt Regency Indianapolis?
About Us:
The Hyatt Regency Indianapolis is a contemporary downtown hotel, seamlessly blending modern amenities with classic design. Conveniently connected to the Convention Center and steps from Lucas Oil Stadium, our hotel offers a comfortable oasis in the heart of Indianapolis. The Eagle's Nest, our award-winning restaurant, is a city icon, celebrated for hosting special occasions for local and regional guests.
Job Description
The Senior Sales Manager is an experienced seller responsible for generating revenue through the development of new & existing business opportunities and the cultivation of strong client relationships. This position focuses on securing group, corporate, association and convention business while delivering exceptional customer service and representing Hyatt Regency Indianapolis with professionalism and enthusiasm.
The Senior Sales Manager is an experienced seller responsible for generating revenue through the development of new & existing business opportunities and the cultivation of strong client relationships. This position focuses on securing group, corporate, association and convention business while delivering exceptional customer service and representing Hyatt Regency Indianapolis with professionalism and enthusiasm.
The Senior Sales Manager will work directly with Visit Indy on a regular basis selling the destination as well as the Hyatt Regency Indianapolis on securing conventions to Indy. This position partners closely with hotel leadership, operations, events, and revenue management teams to achieve revenue goals, maximize occupancy, and ensure a seamless experience for clients and guests.
Responsibilities
Business Development & Revenue Generation
- Identify, solicit, and develop new business opportunities through prospecting, incoming leads, sales presentations, networking, referrals, site tours, and trade shows.
- Establish and maintain relationships with clients to build loyalty and repeat business.
- Handle the entire booking process from qualifying leads, conducting site inspections, creating proposals, negotiating rates, maximizing profitability and closing contracts.
- A strong knowledge and understanding of contract terminology to ensure the business is profitable with minimal risk.
- Achieve established sales goals, prospecting activity targets, and revenue objectives.
- Assist in the training and mentoring of other team members as needed.
- A strong understanding of Revenue Management and maximizing event space is required.
Client Relationship Management
- Deliver exceptional service throughout the sales process to drive customer loyalty and repeat business.
- Serve as the primary point of contact for assigned accounts and business opportunities.
- Conduct site inspections and presentations showcasing hotel facilities, accommodations, meeting space, and services.
- Maintain ongoing communication with clients to ensure satisfaction and identify future business opportunities.
Sales Administration
- Maintain accurate documentation of client communications, account activity, contracts, and business opportunities.
- Prepare proposals, contracts, reports, and correspondence in a timely manner.
- Utilize CRM and hotel sales systems to track activity and manage account information.
Market Awareness & Collaboration
- Monitor market trends, competitor activity, and customer needs to identify opportunities for growth.
- Partner with operations, events, and revenue management teams to ensure successful execution of booked business.
- Participate in sales meetings, forecasting, budgeting, and strategic planning activities.
- Represent Hyatt Regency Indianapolis at industry events, trade shows, networking functions, and community activities.
Qualifications
- High school diploma or equivalent required; bachelor's degree in Hospitality, Business, Marketing, or related field preferred.
- Minimum of two years of hotel sales, hospitality sales, or related experience preferred.
- Proven track record of meeting or exceeding revenue goals.
- Strong negotiation skills and the ability to handle conflict
- Strong interpersonal, presentation and communication skills.
- Demonstrated ability to build and maintain client relationships.
- Strong organizational and time management skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office applications.
- Experience with hotel sales systems and CRM platforms preferred.
Physical Requirements
- Ability to sit, stand, and walk for extended periods.
- Ability to conduct property tours throughout the hotel.
- Ability to travel locally and occasionally overnight for client meetings, trade shows, and networking events.
- Ability to lift and carry up to 25 pounds of marketing materials and presentation equipment.
Additional Information
- Flexible schedule, including occasional evenings, weekends, and holidays based on business needs.
- Must maintain confidentiality of hotel, guest, client, and financial information.
- Must successfully complete all required Hyatt and hotel training programs.
Compensation and Benefits
- Competitive salary
- Medical, dental, and vision insurance
- Life and disability insurance
- Paid time off and holiday pay
- 401(k) and retirement savings opportunities
- Employee hotel room discounts
- Professional development and career advancement opportunities
Employment Statements
At-Will Employment: Employment at Hyatt Regency Indianapolis is on an at-will basis, meaning that either the employer or employee may terminate the employment relationship at any time, with or without cause or notice, consistent with Indiana law.
Equal Employment Opportunity: Hyatt Regency Indianapolis is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind based on legally protected characteristics.
Source: Hospitality Online