Manager in Training - Operations (Front Desk/Rooms)

Job Title: Manager in Training – Rooms / Front Office
Location: Hyatt Regency Indianapolis – Downtown
Employment Type: Full-Time
Compensation: Competitive hourly rate based on experience

Located in the heart of downtown, Hyatt Regency Indianapolis offers a seamless blend of modern convenience and classic style. Steps from Lucas Oil Stadium and connected to the Convention Center, we are a hub for business and leisure travelers alike. At the core of our service is a passionate team committed to creating memorable experiences—starting at the Front Desk.

As a Manager in Training – Rooms / Front Office, you will gain hands-on leadership experience in guest operations. You’ll support the daily functions of the Front Desk, help coach and develop team members, and ensure smooth check-in/check-out experiences. This role is designed to prepare you for a future in hotel management by immersing you in service delivery, problem resolution, team leadership, and guest interaction.

• Provide support to the Front Office team during high-volume periods, including check-in/check-out assistance, guest requests, and problem-solving.

• Lead by example to ensure brand standards are met in guest service, communication, and hospitality.

• Assist with training and development of front office agents, ensuring a consistent and welcoming experience for all guests.

• Respond to guest feedback, requests, and service issues with a sense of urgency and professionalism, including offering appropriate service recovery when necessary.

• Monitor daily operations to ensure accuracy in billing, room assignments, and guest preferences.

• Support the coordination of group arrivals, VIP stays, and special events to ensure a seamless guest experience.

• Participate in pre-shift meetings and act as a communication link between departments to ensure guest expectations are met.

• Monitor lobby presence and support bell staff and valet coordination when needed.

• Assist with scheduling, coverage, and team communications as requested by Front Office leadership.

• Learn and support hotel systems (e.g., property management software, guest service tracking tools).

• Maintain professionalism, approachability, and a solutions-focused mindset in all guest and team member interactions.

• Experience: 1–2 years of hotel front desk or guest services experience required. Previous leadership or supervisory experience preferred.

• Education: High school diploma or equivalent required; hospitality-related education or training preferred.

• Communication Skills:

  • Strong verbal and written communication required.

  • Ability to resolve conflicts, de-escalate tense situations, and engage professionally with guests and team members.

  • Spanish language skills are helpful.

• Technology: Comfortable learning and using hotel systems and Microsoft Office tools.

• Availability: Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.

• Must be able to stand and walk for extended periods during shifts.

• Ability to lift, carry, push, or pull up to 25 pounds.

• Must be able to move quickly and efficiently throughout the front office and lobby areas.

• Leadership Growth: Develop the skills needed to lead hotel operations and build a career in hospitality management.

• Supportive Environment: Join a team where collaboration, mentorship, and positivity are valued every day.

Source: Hospitality Online

Salary : $19