What are the responsibilities and job description for the Front Office Agent - Full Time position at Hyatt Regency Houston Downtown?
Summary
Join us for this incredible opportunity to be part of our Front Desk team as a Front Desk Agent at Hyatt Regency Houston located in downtown. Not only will you be part of a rock-star team, but you’ll get to be part of a company that has been named one of the “100 Best Companies to Work For®" by Fortune and Great Place To Work. Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.
As a Front Office Agent, you are the first and last impression our guests have during their stay. In this highly visible and guest-facing role, you will greet guests with warmth, assist with check-in and check-out procedures, and serve as a key source of information about the hotel and surrounding area. Your welcoming presence and attention to detail directly shape the guest experience, creating moments of connection and exceptional service from arrival to departure.
Key responsibilities include but are not limited to:
- Welcome guests and complete the registration process with accuracy and professionalism
- Communicate hotel services, amenities, promotions, and local recommendations
- Process payments, issue room keys, and handle guest requests efficiently
- Respond to guest inquiries and resolve any concerns with empathy and urgency
- Maintain a polished and professional appearance and demeanor at all times
- Collaborate with other departments to ensure guest satisfaction and smooth operations
- Uphold brand standards and contribute to a positive, supportive team culture
We offer excellent benefits:
- Free room nights, Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance with only 30 day waiting period!
- 401K with company match
- Generous Paid Time Off policy
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Free colleague meal during shift
- Employee Stock Purchase Plan
- Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
Qualifications
A genuine passion for hospitality and a desire to meet the needs of others in a fast-paced environment
Refined verbal and written communication skills
Ability to stand for extended periods and to lift, push, or pull moderate weight
Previous customer service experience required; hospitality experience strongly preferred
Must have open availability including nights, overnights, weekends, and holidays
Strong service orientation with a positive attitude, professionalism, and eagerness to learn
Proficient in navigating computer systems and multitasking in a dynamic setting
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Benefits:
Health Insurance, Employee Discounts, Vacation & Paid Time Off