What are the responsibilities and job description for the Group Reservations Coordinator position at Hyatt Regency Frisco - Dallas?
Summary
Join us for this incredible opportunity to be part of our Revenue Team at Hyatt Regency Frisco-Dallas as our Group Reservations Coordinator!
Responsibilities include but are not limited to:
- Coordinate the reservations, room blocks and contracts for large groups according to hotel and company guidelines.
- Maintain group blocks, rooming lists and reservations in system, processing all group reservation requests, changes and cancellations received.
- Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirements and booking procedures are reflected correctly.
- Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs.
- To work with Revenue Manager and other departments, checking room and room-type availability, to maximize room’s sales, yield and average room rate through upselling and other inventory and rate management initiatives.
- To build strong relationships with all sources of bookings and work closely with the Front Office, Sales & Marketing Department as well as the Revenue Manager in maintaining and developing these relationships.
- Ensure to control rates in general, low yield rooms allocations, free sell updates, complimentary rooms and upgrading, entry of group rooms bookings and timely wash.
- Perform other duties as assigned to include, but not limited to, running daily reports to monitor accurate records for daily arrivals, cancellations, no-shows, etc.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our Values: Empathy | Wellbeing | Respect | Integrity | Experimentation | Inclusion
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Excellent attention to detail
- Strong analytical and organizational skills
- Excellent time-management and multi-tasking skills
- Exceptional customer service and interface skills
- General knowledge of rooms merchandising and yield management processes is a plus
- Experience with Excel and PMS systems is ideal
- Schedule is typically Monday-Friday, 8am-5pm