Shuttle Driver/Food Attendant

Absolutely, Kaylan. Here’s a combined and streamlined job description that merges the responsibilities, qualifications, and expectations of both the Food and Beverage Attendant and Shuttle Driver roles. It’s designed to reflect a cross-functional position that supports both guest-facing service and operational needs:

Job Description: Guest Services Attendant (F&B & Shuttle Support)

Department: Guest Services / Kitchen / Administration
Reports to: Assistant General Manager; General Manager
Direct Reports: None
Effective Date: [Insert Date]
Revision Date: [Insert Date]

SUMMARY

The Guest Services Attendant is a dynamic, guest-facing role responsible for delivering exceptional hospitality through food and beverage service, shuttle transportation, and general property support. This position ensures a welcoming environment by preparing and serving food to Brand Standards, maintaining cleanliness, and safely transporting guests. Flexibility, teamwork, and a commitment to service excellence are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIESGuest Service & Hospitality

• Provide warm, professional service to all guests, ensuring comfort and satisfaction.
• Remain highly visible and available to assist guests throughout the property.
• Use empowerment to exceed guest expectations and resolve concerns.
• Assist with luggage handling and guest inquiries.
• Maintain security by ensuring doors are locked and reporting suspicious activity.

Food & Beverage Operations

• Prepare and serve hot and cold food items, beverages, and hors d'oeuvres.
• Set up and replenish buffet and coffee stations; operate beer dispenser and commercial coffee equipment.
• Maintain kitchen cleanliness and comply with Health Department and Brand Standards.
• Stock supplies, manage inventory, and complete shift checklists.
• May assist with bar setup, meeting room refreshes, and Micros (POS) transactions.

Shuttle & Transportation

• Safely operate hotel shuttle and other vehicles for guest transport and errands.
• Drive defensively and within posted speed limits; maintain a clean and fueled vehicle.
• Record trip details and report vehicle issues promptly.
• Assist guests with loading/unloading luggage and ensure safe transport in all weather conditions.

Property Support

• Perform light housekeeping, trash pickup, and report maintenance issues.
• Complete maintenance work orders and support team workload as needed.
• Participate in mandatory training, meetings, and cross-training initiatives.
• Adhere to uniform and professional appearance standards.

QUALIFICATIONSEducation & Experience

• High School diploma or GED preferred.
• No prior experience required; hospitality or food service experience preferred.
• Valid driver’s license with a clean driving record required.

Skills & Abilities

• Strong interpersonal and verbal communication skills.
• Ability to work in a fast-paced, high-energy environment.
• Self-motivated, dependable, and team-oriented.
• Basic knowledge of hotel operations and safety procedures.
• Ability to lift up to 50 pounds and stand/walk for extended periods.
• Comfortable working indoors and outdoors in varying weather conditions.
• Ability to maintain confidentiality and professionalism.

SPECIAL REQUIREMENTS

• Prompt and regular attendance.
• Flexible scheduling, including weekends, holidays, and on-call status.
• Food handling certification and/or Beverage Education training as required.
• CPR/First Aid certification or willingness to obtain.

EQUIPMENT OPERATED

• Hotel shuttle and other vehicles
• Micros (POS) system
• Commercial kitchen equipment (oven, stove, griddle, coffee/juice machines)
• Dishwasher and electric chafing dishes

SELECTION GUIDELINES

Selection may include formal application, education/experience review, interviews, reference checks, and job-related testing. This job description is not a contract and may be updated as operational needs evolve.

Would you like this formatted into a branded template or tailored for onboarding materials? I can also help create a version for job postings or training guides.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 32 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $17