Front Office Supervisor

Overview
We are seeking a dynamic and experienced Front Office Supervisor to oversee the daily operations of our hotel’s front desk. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a comprehensive understanding of hospitality management. This role is crucial in ensuring guest satisfaction, facilitating smooth check-in/check-out processes, and maintaining efficient front desk operations. Bilingual or multilingual skills are highly desirable to effectively communicate with diverse guests. The Front Office Supervisor will play a key role in maintaining a welcoming environment and upholding the high standards of our hotel.

Duties

• Supervise and coordinate front desk activities, including guest check-in and check-out procedures
• Manage guest inquiries, complaints, and requests with professionalism and courtesy
• Oversee reservations, cancellations, and room assignments to optimize occupancy rates
• Train and mentor front desk staff on hotel policies, customer service standards, biling, and phone etiquette
• Handle and review night audit procedures to ensure accurate financial records and reporting
• Maintain phone systems, ensuring prompt and courteous communication at all times
• Assist with guest relations efforts to enhance overall guest experience
• Monitor front desk operations for efficiency and adherence to hotel standards and handbook
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless operation

Skills

• Proven experience in hospitality, management or hotel management roles, atleast 2 years of hospitality experience
• Strong customer service skills with a focus on guest satisfaction
• Excellent communication skills, including phone etiquette and multi-line phone system operation
• Ability to lead and motivate a team in a fast-paced environment
• Bilingual or multilingual abilities are preferred for effective guest communication
• Knowledge of hotel operations, including night audit procedures and guest services
• Exceptional organizational skills with attention to detail in managing reservations and guest requests
• Ability to handle stressful situations professionally while maintaining a positive attitude

This position offers an exciting opportunity for individuals passionate about hospitality management and dedicated to providing outstanding guest experiences.

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Supervising: 2 years (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute:

• Poughkeepsie, NY 12601 (Required)

Work Location: In person

Salary : $20 - $25