Front Desk Agent

Front Desk Associate

Hyatt Place Munster

Position Summary

The Front Desk Associate at Hyatt Place Munster is responsible for delivering exceptional guest service while ensuring smooth hotel operations. This role is a multi-functional position that includes front desk operations, and active participation in the kitchen, in-house restaurant, and bar, in accordance with Hyatt brand standards. Associates are expected to be flexible, professional, and guest-focused at all times.

**MUST HAVE OPEN AVAILABILITY AND ABLE TO WORK WEEKENDS AND HOLIDAYS.

This position plays a critical role in guest satisfaction, safety, cleanliness, and revenue generation.

Essential Job Responsibilities

• Greet all guests warmly and professionally upon arrival and departure
• Execute all hotel check-in and check-out procedures following Hyatt standards
• Verify guest identification, payment methods, and reservations
• Accurately assign rooms and explain hotel amenities, policies, and services
• Answer phones, handle guest inquiries, and resolve issues in a timely, courteous manner
• Process payments, post charges, handle cash, and balance shifts accurately
• Maintain complete and accurate guest records in the property management system
• Deliver consistent, high-quality service to ensure guest satisfaction and loyalty
• Rotate inventory properly following FIFO (First In, First Out) standards

Guest Satisfaction & Problem Resolution

• Proactively identify guest needs and resolve concerns before escalation
• Handle guest complaints professionally and with empathy
• Follow proper service recovery protocols to ensure positive outcomes
• Communicate guest feedback and service issues to management while understanding that you have the power to resolve.
• Maintain Hyatt’s service culture and brand expectations at all times

Housekeeping Support & Cleanliness

• Report maintenance or cleanliness issues promptly

Restaurant, Kitchen & Bar Operations (Required)

All Front Desk Associates are required to work the kitchen, restaurant, and bar as part of their shift.

Responsibilities may include:

• Preparing and serving food items according to Hyatt Place recipes and food safety standards
• Assisting with evening food service, and bar offerings
• Bartending and serving alcoholic beverages responsibly (where legally permitted)
• Maintaining bar cleanliness, stocking supplies, and rotating inventory
• Following all food handling, sanitation, and safety protocols
• Cleaning kitchen equipment, dishes, prep areas, and dining spaces
• Monitoring guest consumption and ensuring responsible alcohol service
• Upholding a welcoming and engaging dining experience for guests
• Rotate inventory properly following FIFO (First In, First Out) standards

Stocking, Cleaning & Organizing

• Stock and rotate food, beverage, retail, and guest supply items
• Maintain cleanliness and organization of front desk, bar, kitchen, and storage areas
• Ensure proper labeling, dating, and storage of all food items
• Take out trash, sanitize workspaces, and complete daily cleaning checklists
• Rotate inventory properly following FIFO (First In, First Out) standards

Protocols, Safety & Compliance

• Follow Hyatt’s standard operating procedures at all times
• Adhere to cash handling, key control, and security policies
• Maintain guest privacy and confidentiality
• Comply with food safety, alcohol service, and sanitation regulations
• Follow emergency procedures, safety guidelines, and incident reporting protocols
• Maintain a professional appearance in accordance with Hyatt grooming standards

Teamwork & Communication

• Work collaboratively with all departments (Housekeeping, Maintenance, Sales, Management)
• Communicate shift updates clearly to incoming associates
• Support team members during high-volume or peak periods
• Demonstrate flexibility with duties and scheduling

Qualifications & Requirements

• High school diploma or equivalent preferred
• Previous hotel, hospitality, customer service, food service, or retail experience preferred
• Ability to work front desk, kitchen, restaurant, and bar during assigned shifts
• Strong customer service and communication skills
• Ability to multitask, stay organized, and remain calm under pressure
• Must be able to stand for extended periods and lift up to 30 lbs
• Must meet legal requirements to serve alcohol (if applicable)
• Flexible availability including evenings, weekends, and holidays

Core Competencies

• Guest-focused mindset
• Attention to detail
• Reliability & accountability
• Cleanliness and organization
• Team-oriented attitude
• Professionalism and integrity

Job Type: Part-time

Pay: $15.00 per hour

Experience:

• Guest relations: 1 year (Required)
• Hospitality: 1 year (Required)

Ability to Relocate:

• Munster, IN 46321: Relocate before starting work (Required)

Work Location: In person

Salary : $15