What are the responsibilities and job description for the FRONT OFFICE AGENT (FULL-TIME) position at Hyatt Place Madison/Downtown?
Summary
Front Desk Agents (Hotel Host) contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.
The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.
Why work for Hyatt?
- Free room nights, Discounted and Friends & Family Room Rates
- Tuition Reimbursement
- Free employee parking or bus pass!
- Paid Vacation, sick days, new child leave and personal day
- Discounts at various retailers – Apple, AT&T, T-Mobile, Rental Cars and many more!
- Medical, Dental and Vision Insurance after 30 days
- Start saving for retirement with our 401k program and company match
- Employee Stock Purchase Plan
- Free colleague meals weekly
- Opportunities for career growth
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- Customer service experience is preferred, preferably in a hotel or related field
- Must have schedule flexibility for both AM/PM shifts, weekends and holidays
- Requires strong command of the English language to include speaking, reading and writing
- Ability to learn quickly and work in fast paced position with guest interaction
- Must be able to multi-task
- Must be 18 years or older
- A true desire to satisfy the needs of others in a fast paced environment
- Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
- Must possess basic computer skills, i.e. Word, Excel, etc.
