What are the responsibilities and job description for the Guest Services Representative - Hyatt Place | Hyatt House Fishers, IN position at Hyatt Place|Hyatt House?
The Hyatt Place | Hyatt House in Fishers Indiana is seeking an outgoing Front Desk Representative who is responsible for serving as a positive, property ambassador by contributing to our guest's satisfaction throughout their stay. This position is full-time with Monday - Sunday flexibility that will include first and second shifts.
Duties and Responsibilities:
· Attend to the needs of guests, especially during check-in and check-out.
· Providing information to guests about hotel policies, services and amenities.
· Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
· Entering/changing reservation information on the computer system.
· Posting charges to guest accounts and processing payments for guests.
· Informing housekeeping department about room status/availability.
· Operating hotel switchboard.
· Cleaning the front desk area.
· Adhere to all company policies and procedures to meet business goals and objectives.
- Able to effectively communicate with guests, co-workers and managers.
Work Requirements:
- High school diploma or general education degree (GED); or zero (0) to six (6) months related experience and/or training; or equivalent combination of education and experience.
- Flexible schedule.
- Be able to stand for long periods of time.
- Able to push, pull, lift and/or carry up to 25 lbs.
Work Environment:
· The work environment is fast-paced and deadline-oriented.
· This position may, from time to time, require a flexible work schedule.
· Frequent use of a computer and other office equipment is required.
· This position requires working independently with minimal supervision.
· This position requires working and interacting with other team members.
· This position involves frequent interaction with employees, both in person and over the telephone.
Job Type: Full-time
Pay: $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Commute:
- Fishers, IN 46037 (Required)
Ability to Relocate:
- Fishers, IN 46037: Relocate before starting work (Required)
Work Location: In person
Salary : $15