Executive Housekeeping Manager

AHC Hospitality is seeking an Operations Manager for their Hyatt Place property in downtown Grand Rapids, Michigan. For this Operations Manager role, we are seeking a hands-on, dynamic hotel leader with a strong Housekeeping and Engineering background.

Responsibilities will include, but are not limited to: Oversee all day-to-day hotel operations, with a large focus on housekeeping and engineering, while maintaining our AHC Hospitality standards, in addition to Hyatt Place brand standards. We are looking for self-starters with a proven track record of providing exceptional guest service, building teams, meeting budgets, working knowledge of P&L statements, and cost/inventory controls.

ESSENTIAL FUNCTIONS:

Assure each department is operating under the established standards and policies set forth by AHC Hospitality and the Hyatt Place brand. Ensure optimum performance in the Rooms areas. Responsibilities will include: upholding the highest levels of service toward our guests and associates and ensuring the team does as well, completing weekly schedules and forecasting for the Rooms departments, complete weekly/monthly inventories and ordering, in depth knowledge of ‘World of Hyatt’ loyalty program, and ensure follow through on guest/employee issues to ensure satisfactory resolution.

· Ensure excellence in guest service while overseeing all Housekeeping, Engineering and Laundry functions.

· Inspect and logging of cleanliness of guest rooms within computer systems.

· Actively work with department staff, while following all departmental rules. Clean rooms, prepare rooms for cleaning, process laundry, assist the teams with the tasks in their roles to expeditiously prepare clean rooms for arriving guests.

· Have a general understanding of Engineering duties and be able to assign tasks to the department such as preventative maintenance, plumbing, electrical, etc.

· Understand the mission, vision, and game plan of AHC Hospitality, along with the Hyatt and Hyatt Place brands.

· Create and sustain a work environment that embraces AHC Hospitality and Hyatt Place brand cultures; ensure fair and equitable treatment and associate satisfaction to enable business success.

· Help orient, train and support associates per Hyatt Place Guidelines for Operations.

· Tour and visually inspect property on a daily basis. Monitor property cleanliness, quality of product and service throughout hotel.

· Conduct, under the guidance of the Assistant General Manager and General Manager, such functions as interviewing, hiring, employee orientation, performance appraisals and coaching and counseling as necessary to ensure appropriate staffing and productivity.

· Represent company to local businesses, colleges, government, and other trades. Be an ambassador to our local community focusing on continuous and consistent corporate social responsibility efforts.

· Ability to use standard software applications and hotel systems.

· Active participation in budgeting/forecasting and profit maximization. Duties include writing and reviewing reports (profit and loss statements/critiques, yield management, capital planning, payroll, etc.); understanding of our purchasing system and inventory controls/process within all departments and purchasing team.

· Work on solid relationship with all vendors and always ensure we are getting best products and service from each of our vendors.

· Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.

· Achieve and maintain optimal brand awareness in addition to achieving and maintaining elite guest service, inspection, and loyalty brand scores.

· Must be able to work in collaboration with the other AHC Hospitality properties and brands to ensure quality compliance within the corporation

· Maintain strong knowledge of the local market, including demand generators, competitor strategies, and community impact opportunities.

· Read and respond to guest feedback provided through HySat/Medallia.

· Work to determine areas of concern and develop strategies to improve performance.

· Coach and support hotel team to effectively manage occupancy and rates, wages and controllable expenses.

· Manage costs within the hotel; including supplies, utilities, and labor expenses, within budgeted parameters, combining with sales/revenue to deliver an efficient and profitable operation.

· Analyze any service issues and identify trends. Facilitate the development of creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results

· Promoting hotel cleanliness and hygiene that are up to standards of AHC Hospitality and Hyatt Place in all departments.

· Approaching guest and associate issues with empathy and recover service as appropriate.

· General cashiering skills.

· Ensure property is a safe and secure facility for guests and associates.

**If business levels require, each employee will be asked to help in other areas. All employees will be trained in other departments to ensure the operations of the hotel are achieved in a timely manner and to guest satisfaction.

CERTIFICATES, LICENSES, REGISTRATIONS

· Serve Safe certification and TIPS trained, preferred

· Certified Tourism Ambassador, preferred

· CPR certified, preferred

EDUCATION and/or EXPERIENCE

· Minimum three years related hospitality management experience required.

· 4-year degree preferred.

· 2 years minimum in the role of Department Manager preferred.

· Previous experience in branded hotels.

· Strong Rooms background.

LANGUAGE SKILLS

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to write routine reports and correspondence.

· Ability to speak effectively before guests and associates of the organization.

MATHEMATICAL SKILLS

· Ability to perform addition, subtraction, division, and multiplication.

· Ability to calculate figures and amounts such as discounts or percentages.

· Ability to read and manage profit and loss statements.

· Ability to project forecasts.

REASONING ABILITY

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

· Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

· The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

• Is regularly required to stand, walk, and run.
• Is required to use hands and fingers to handle or feel objects.
• Is required to frequently reach with hands and arms.
• Is regularly required to talk or hear, taste, or smell.
• Is occasionally required to sit and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

The hotel functions 7 days a week, 24 hours a day. All employees, both management and hourly must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Housekeeping management: 1 year (Required)

Work Location: In person

Salary : $50,000