What are the responsibilities and job description for the Front Desk Host position at Hyatt Place Evansville Downtown?
Front Desk
The Front Desk Host is responsible for a variety of tasks, including:
- Complying and upholding Hyatt brand standards
- Greeting guests as they arrive at the hotel
- Checking guests in and out of the hotel
- Answering phone calls and responding to emails
- Assisting guests with any questions or concerns they may have
- Maintaining accurate records of guest information and room assignments
- All FD Staff must be in Uniformity & wear Nametags
- Handling cash and credit card transactions
- Providing information about hotel amenities and local attractions
- Ensuring that the front desk area is clean and organized
The ideal candidate for this position will possess the following skills:
- Must have flexibility to work different shifts, including weekends (Saturday and Sundays) and holidays
- Must maintain a valid Driver's License
- Arrive on time, well-groomed and prepared to serve as the face of the hotel, reflecting its standards of hospitality
- Maintain a calm, confident, and welcoming demeanor in all guest interactions, even under pressure
- Anticipate and meet the needs of all travelers, ensuring every guest feels valued and cared for
- Provide personalized assistance with tact and discretion, creating a seamless experience for guests from check-in to departure
- Handle challenges gracefully, offering solutions that uphold the hotel’s standards of service and professionalism
- Listen attentively, convey information clearly, and respond with courtesy to create a seamless guest experience
- Communicate effectively with coworkers and other departments to coordinate guest services, resolve issues promptly, and maintain smooth hotel operations
- Demonstrate strong verbal skills when interacting with guests and staff, and produces accurate, professional written communication such as emails and guest documentation
- Ability to manage multiple tasks by prioritizing effectively while maintaining strong attention to detail and accuracy
- Basic math and money handling skills
Work Location: In person