What are the responsibilities and job description for the Front Office Manager- Newly Opened Hotel! position at Hyatt Place Bozeman Yellowstone Airport?
Description
Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.
As a Concord Leader you will be responsible to:
Inspire greatness in your team.
Encourage and support team members to reach their full potential.
Create a work environment that is a Great Place to Work for all.
Lead with integrity, transparency, respect, and professionalism.
Care for your team and their families.
Key Responsibilities:
Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
Act as Manager on Duty, supporting hotel-wide operations when required
Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
Produce accurate financial reports in a timely manner
Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
Mentor and develop management talent within the front office team
Qualifications:
Proven leadership experience in hotel front office or guest services management
Strong customer service philosophy and ability to foster a guest-first culture
Knowledge of revenue management, financial reporting, and hotel operations
Excellent communication, training, and problem-solving skills
Familiarity with HR best practices and compliance standards
Benefits
Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Hospitality Online
Salary.com Estimation for Front Office Manager- Newly Opened Hotel! in Belgrade, MT
$54,109 to $68,598
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