What are the responsibilities and job description for the Front Desk Manager position at Hyatt Place Austin Downtown?
What You'll Do
• The Front Desk Manager will carry out all daily shift operations of the Front Office department.
• Provide leadership, training and shift flow management while coaching front desk agents and supervisors.
• Create proactive hiring plans and assist in hourly interviews.
• Provide the highest quality of service to guests and ensure associates do the same. Will act as an ambassador of our establishment
• Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.
What You'll Bring
• Prior leadership or supervisory experience and any experience with the specific brand hotel or upscale property is a bonus!
• A passion for service with a positive, can-do attitude
• The desire to develop and coach associates and create an environment for your team to thrive.
• Ability to creatively problem solve and execute against the strategy and deliver results.
Source: Hospitality Online