Housekeeping Houseperson

Organization- Hyatt House Charlotte/Center City

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Our hotel in Center City is located in the heart of Charlotte’s bustling Uptown neighborhood, just steps from world-class restaurants, museums, and sports venues. Whether you’re in town for an overnight trip or an extended stay, choose from comfortable rooms, studios, suites, and residences in a convenient location that promises North Carolina charm and hospitality.

The Houseperson plays a critical role in maintaining the cleanliness and overall appearance of the hotel. This position ensures public areas, guest rooms, and back-of-house spaces are well-maintained, organized, and ready for guest use. The Houseperson will also provide assistance to the housekeeping team and other hotel departments as needed.

Key Responsibilities:

• Clean and maintain hotel public areas including lobbies, hallways, restrooms, and elevators.
• Assist with room turnovers by delivering and retrieving linens, amenities, and other guest requests.
• Ensure the proper setup of event spaces and meeting rooms, including arranging furniture and equipment.
• Provide guests with extra supplies or amenities upon request (e.g., towels, pillows, etc.).
• Assist housekeeping staff in deep cleaning tasks, including stripping and re-making beds or providing additional support during busy periods.
• Maintain and stock housekeeping carts and supply rooms to ensure proper levels of inventory.
• Perform minor maintenance duties such as replacing light bulbs, reporting maintenance issues, and cleaning air vents.
• Support the team in ensuring the hotel is up to the company's cleanliness and quality standards.
• Respond promptly and courteously to guest requests and concerns.
• Follow all safety and sanitation procedures.
  
  

HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200-room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs, and free high-speed internet access. The public space features facilities such as a pool, a fitness center, and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport, and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignments.

Welcome you to our new house, HYATT house!

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Previous experience in a housekeeping or maintenance role preferred, but not required.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Excellent communication skills and a customer-focused attitude.
• Flexibility to work varying shifts, mainly from 3 PM-11:30 PM, including weekends and holidays.
• Knowledge of safety and sanitation standards.
• Ability to stand, walk, and bend for extended periods of time.
• Ability to lift, carry, and move objects of various weights.