Full Time Night Auditor - Starting at $19/HR

Company Description

Hyatt House hotels provide a home-like experience with spacious rooms, full closets, cozy living areas, and well-equipped kitchens designed for guests' comfort. Whether staying for a few days or an extended period, Hyatt House offers a perfect balance of relaxation and functionality. Guests can enjoy hotel perks such as complimentary breakfast, 24/7 fitness rooms, free Wi-Fi, and outdoor hubs with fire pits and grills. Many locations are pet-friendly, and thoughtful features like gathering rooms and the Borrows Menu ensure guests have everything they need. Hyatt House is dedicated to creating a welcoming environment for all its visitors.

Role Description

This is a full-time, on-site Night Auditor position located in Bridgewater, NJ, with a starting pay of $19/hour. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Education & Experience

•  At least 1 year of progressive experience in a hotel or a related field required.
•  High School diploma or equivalent required.
•  College course work in related field helpful.
•  Previous supervisory responsibility preferred.
•  Must be able to work independently and with minimal supervision.
•  Knowledge of Accounting Principles.
•  Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
•  Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
•  Must be able to convey information and ideas clearly.
•  Must be able to evaluate and select among alternative courses of action quickly and accurately.
•  Must work well in stressful, high pressure situations.
•  Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
•  Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
•  Must be able to work with and understand financial information and data, and basic arithmetic functions.
•  Must be able to work in a self-managed environment.
•  Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
•  Must maintain composure and objectivity under pressure.

Job Duties & Functions

•  Approach all encounters with guests and associates in a friendly, service-oriented manner.
•  Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
•  Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
•  Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
•  Maintain a friendly and warm demeanor at all times.
•  Initiate and complete the End of Day process.
•  Run all reports as required for Food and Beverage audit.
•  Complete the Night Audit checklist for computer procedures daily.
•  Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
•  Maintain cashiering responsibilities as per Front Office procedures according to Avion Hospitality standards.
•  Maintain Front Office computer system operation according to Avion Hospitality standards.
•  Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
•  Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
•  Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
•  Follow safety and emergency procedures according to Avion Hospitality standards.
•  Maintain proper record keeping (i.e., log books, etc.) according to Avion Hospitality standards.
•  Be familiar with all Avion Hospitality’s policies and house rules.
•  Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/ banquet check back-up to the bills.
•  Maintain radio contact with other associates during entire shift.
•  Have a working knowledge of security procedures.
•  Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
•  Prepare and distribute the Daily Flash Report as needed.
•  Transfer the master or house accounts as necessary.
•  Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s.
•  Train any new Night Auditors as requested by management.
•  Run morning reports according to Avion Hospitality procedures.
•  Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
•  Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
•  Handle items for “Lost and Found” according to the standard.
•  Complete any reports as requested by management in a timely manner.
•  Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
•  As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.
•  Attend meetings as required by management.
•  Perform any other duties as requested by the Guest Services Manager or any other member of management.