What are the responsibilities and job description for the Front Office Agent position at Hyatt House?
Organization- Hyatt House Charlotte/Center City
Summary
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Our hotel in Center City is located in the heart of Charlotte’s bustling Uptown neighborhood, just steps from world-class restaurants, museums and sports venues. Whether you’re in town for an overnight trip or an extended stay, choose from comfortable rooms, studios, suites, and residences in a convenient location that promises North Carolina charm and hospitality.
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate.
We Offer Excellent Benefits:
Welcome you to your new house, HYATT House!
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
Summary
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Our hotel in Center City is located in the heart of Charlotte’s bustling Uptown neighborhood, just steps from world-class restaurants, museums and sports venues. Whether you’re in town for an overnight trip or an extended stay, choose from comfortable rooms, studios, suites, and residences in a convenient location that promises North Carolina charm and hospitality.
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate.
We Offer Excellent Benefits:
- Free room nights, Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental, and Vision Insurance
- 401K with company match
- Paid Vacation, sick days, new child leave, and personal day
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
Welcome you to your new house, HYATT House!
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Ability to stand for long periods of time.
- Previous Customer Service or Hotel experience is preferred.
- Must be able to work a flexible schedule of AM and/or PM shifts, holidays, and weekends. Shifts times can me 6AM - 2PM, 7 AM-3PM, 2PM-10PM, 3PM-11PM