What are the responsibilities and job description for the Front Office Manager position at Hyatt House Washington D.C./The Wharf?

Description

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader you will be responsible to:

Inspire greatness in your team.

Encourage and support team members to reach their full potential.

Create a work environment that is a Great Place to Work for all.

Lead with integrity, transparency, respect, and professionalism.

Care for your team and their families.

Key Responsibilities:

Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied

Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance

Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use

Act as Manager on Duty, supporting hotel-wide operations when required

Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists

Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams

Produce accurate financial reports in a timely manner

Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts

Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures

Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards

Mentor and develop management talent within the front office team

Qualifications:

Proven leadership experience in hotel front office or guest services management

Strong customer service philosophy and ability to foster a guest-first culture

Knowledge of revenue management, financial reporting, and hotel operations

Excellent communication, training, and problem-solving skills

Familiarity with HR best practices and compliance standards

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Pay Rate: $62k-70k Annually

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online

Salary : $62,000 - $70,000

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Front Office Manager

What are the responsibilities and job description for the Front Office Manager position at Hyatt House Washington D.C./The Wharf?

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