Front Desk Host

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding Hyatt Brand service standards.

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate checkin and checkout procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support valet service.
• Other duties as assigned by management.
• Bartending and Food Orders and Light Cooking
Requirements:
• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problemsolving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Drivers’ License and insurability to operate company vehicles.
• Bilingual skills are a plus.
• Physical Requirements:
• Ability to stand for extended periods (up to 8 hours).
• Frequent use of hands and arms for typing, phone handling, and guest interactions.
• Occasionally lift or carry items up to 25 pounds (luggage or supplies).
• Ability to bend, stoop, and reach as required.
• Clear verbal communication and professional appearance at all times.
• Compensation: $17.50 to $18.50 (plus bar and F&B tips)
Compensation in this position can include:

Competitive benefits package. Health, Dental and Vision Insurance

401k with 3% match, Discount Hotel room at other Hyatt Properties Worldwide, Employee Relations Events, Hyatt Loyalty program points