Assistant Outlet Manager

JOB DESCRIPTION

The purpose of the Assistant Outlet Manager will gain exposure at the Oaken Bistro Bar, as well as In Room Dining, Banquet Event Spaces and will be responsible for managing the daily operations of our outlets, development and performance management of employees, ensure that guests expectations are exceeded, ensuring brand clarity and integrity is always maintained.
 
Responsibilities
 

• Ensure that standards are maintained at a superior level on a daily basis. Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency.
• Constantly monitor staff performance in all phases of service and job functions. Rectify any deficiencies with respective personnel to include all overnight associates on duty: front services, housekeeping, stewarding, culinary, In-Room Dining, PBX and Security
• Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.
• Interact with restaurant guests/visit restaurant in each meal period and connect with guests. Address guest concerns/complaints and resolve to complete satisfaction.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Participate, implement, and support sustainability initiatives, improve recycling, and reduce waste.
• Educates and trains all team members in compliance with Forbes, LQA Hyatt Brand and operating standards
• Supports and assists where required all Food and Beverage Operations

Qualifications
 

• Minimum of two years management experience in a luxury or ultra-luxury property or brand strongly preferred with a 5-star or 5-diamond property. 
• Knowledge of Restaurant and Bar operations
• In depth food and beverage product knowledge
• Understanding of LQA/Forbes standards
• Familiarity with restaurant management software, OpenTable 
• Guest service skills including that include conflict management and service recovery.
• High school diploma: additional certification in hospitality is a plus
• Availability to work within opening hours (e.g., evenings, holidays, weekends)

Janko Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.