What are the responsibilities and job description for the House Host (Front Desk) position at Hyatt House Augusta/Downtown?
House Host
The House Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment.
Our successful House Hosts demonstrate attributes of a great Host by being aware and attentive to our guest’s needs; in addition they create conversations and share a moment thereby making a real connection with our guests.
The House Host is the point person in the Guest House. The position reports to hotel management and does not have any direct reports.
Responsibilities include, but are not limited to the following:
First contact for guest concerns – Each hotel to set specific options for service recovery
Training of all new House Hosts
Conduct huddles to ensure clear communication of the day’s events to all House Hosts
Conduct property tours for new hires and clients as necessary to assist the Sales department
Oversee group reservations to ensure that they are pre-assigned
Walk through of public areas and kitchen with follow-up report/checklist to management
Act as MOD in the absence of management
City Ledger follow-up notices
Expedia/hotels.com billing Job Qualifications:
High School Diploma or GED
Valid State (of property location) driver’s license
Schedule flexibility – available to work any shift
Outstanding customer service skills
A desire and the ability to grow into a management role is preferred.
A place to live, not just stay. Hyatt House™
Job Type: Full-time
Pay: $10.00 - $13.00 per hour
Work Location: In person
Salary : $10 - $13