Front Office Supervisor

Summary:
Your journey begins now!

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval's purpose.

We are currently seeking a Transportation/PBX Supervisor to help ensure an exceptional guest and colleague experience by upholding the policies and proceduresestablishedby the leadership team. This supervisor will work side by side with Transportation and PBX colleagues to ensure seamless guest arrivals, departures, communications, and transportation services. This role oversees daily operations, manages transportationlogistics, coordinates guest preferences, and supports colleague development to deliver consistent, personalized service.

ESSENTIAL FUNCTIONS:

• Understand and exemplify the standards and SOPs communicated by the leadership team

• Oversee the daily operation of the Transportation and PBX teams

• Maintain management presence in operational areas throughout the shift

• Manage andmaintaintransportation manifests, schedules, and vehicle assignments

• Coordinate guest transportation requests and preferences to ensure a seamless experience

• Communicate directly with guestsregardingtransportation arrangements, resort information, and service recovery opportunities

• Assistcolleagues inmaintaininga high levelof service through coaching and training during shifts

• Ensure the execution of daily colleague assignments and operational priorities

• Monitor dispatch operations and ensuretimelytransportation services

• Support arrival and departure operations, including luggage handling and guestassistance

• Ensure PBX colleagues provide prompt, professional, andaccuratecommunication services

• Respond to guest concerns and resolve service issues ina timelyand professional manner

• Make clear and educated decisions that willbenefitthe guest experience and operational efficiency

• Communicate clearly and effectively with department leadershipregardingoperational needs and service-related issues

• Conduct ongoing performance coaching and provide feedback to colleagues

• Assistwith colleague training, development, and onboarding

• Maintain departmental cleanliness, organization, and safety standards

• Provide support for VIP and high-touch guests

• Communicate with leadershipregardingstaffing, equipment, repairs, and operational needs

• Complete any assignments provided by department leadership

Miravalis a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in thewellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

• World class resort

• Awarded Fortune's 100 best companies to work for

• Unlimited use of our fitness center, yoga classes, and lectures

• Tuition or wellbeing reimbursement

• Free golf

• Employee discounts on all spa services and programming

• Discounted rates at Hyatt Hotels

• Positions with flexible schedules

Qualifications:

• Minimum of 6 months of supervisory or lead experience in hospitality, transportation, guest services, or a related field
• Valid driver's license with exemplary record

• Strong communicationand interpersonal skills with the ability to effectively engage guests and colleagues

• Ability to multitask and prioritize in a fast-paced environment

• Ability to work extended hours on your feet

• Ability to lift and carry up to 25lbs.at one time
• Ability to drive guest shuttles upwards of 4 hours round trip

• Experience coaching, training, and managing colleague performance

• Proficiencywith scheduling, dispatching, and transportation coordination systems preferred

• Availability must include weekends, nights, and holidays
  
  Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. R easonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.