What are the responsibilities and job description for the Senior Manager Payments Team position at Hyatt Corporate Office?
The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Global Payments Team. In this role, you will be collaborating closely with the broader Digital, Finance, Security, and Property Technology teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
Key Responsibilities:
Payment Product Management & Strategy
• Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams.
Global Vendor Certification & Solution Enablement
Alternative Payment Methods & Digital Payments
Agile Delivery & Execution
Vendor & Commercial Support
Team Leadership & Accountability
Fraud, Risk & Compliance
KPI Tracking & Reporting
Project & Portfolio Support
Hyatt Hotels Corporation seeks an enthusiastic Senior Manager to join our Global Payments Team. In this role, you will be collaborating closely with the broader Digital, Finance, Security, and Property Technology teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
Key Responsibilities:
Payment Product Management & Strategy
- Support and execute the global payment product roadmap across digital and in-property channels.
- Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms.
- Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals.
• Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams.
Global Vendor Certification & Solution Enablement
- Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms.
- Support development and execution of standardized certification frameworks, validation processes, and rollout plans.
- Work with internal engineering and infrastructure teams to ensure solutions meet scalability, security, and compliance requirements.
Alternative Payment Methods & Digital Payments
- Support implementation of alternative payment methods (e.g., digital wallets, regional payment methods, BNPL, real-time payments).
- Assist with integration of payment solutions across web, mobile, and property environments.
- Monitor industry trends and recommend opportunities to improve payment capabilities.
- Collaborate closely with regional teams to support market-specific payment needs, while staying informed of emerging legal and regulatory requirements.
Agile Delivery & Execution
- Participate in agile delivery processes across multiple workstreams.
- Support backlog prioritization, sprint planning, and agile ceremonies (stand-ups, retrospectives).
- Utilize JIRA to track progress, manage dependencies, and ensure visibility into delivery.
Vendor & Commercial Support
- Support management of global payment vendors including gateways, acquirers, and fraud providers.
- Assist in vendor evaluations, onboarding, and performance tracking.
- Contribute to commercial discussions, cost analysis, and optimization initiatives.
Team Leadership & Accountability
- Lead and mentor a team of FTEs and contractors supporting payment initiatives.
- Provide clear direction, performance expectations, and regular feedback.
- Promote accountability, ownership, and delivery excellence within the team.
Fraud, Risk & Compliance
- Support fraud prevention initiatives and monitoring across digital and property environments.
- Partner with Risk and Security teams to ensure compliance with PCI and global regulatory standards.
- Assist in identifying and mitigating payment-related risks.
KPI Tracking & Reporting
- Support tracking and analysis of payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs.
- Contribute to development of dashboards and reporting for leadership visibility.
Project & Portfolio Support
- Support delivery of key initiatives such as Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements.
- Assist in coordinating cross-functional teams to ensure timely and successful delivery.