Assistant Front Office Manager

Organization- Hyatt Centric Key West Resort and Spa

Summary

The Hyatt Centric Key West is seeking an Assistant Front Office Manager to join our amazing team. The Hyatt Centric is centrally located within Old Town and a short stroll to the lively Duval Street.

We are seeking a proactive and detail-oriented Assistant Front Office Manager to help lead our Front Office team and deliver exceptional guest experiences. In this hands-on leadership role, you will support daily operations, ensure service excellence, and play a key role in colleague development.

What You’ll Do:

• Assist in overseeing the Front Office team, including guest services, check-in/check-out operations, and room assignments
• Monitor cash handling procedures and maintain accountability among team members
• Manage scheduling, staffing levels, and daily shift operations
• Provide on-the-job training, performance coaching, and staff development opportunities
• Foster a warm, welcoming atmosphere that supports both guest and colleague satisfaction
• Collaborate with other departments to ensure seamless service delivery
  
  

What You Bring:

• Previous supervisory or managerial experience in a hotel front office environment
• Strong attention to detail and organizational skills
• Exceptional interpersonal and communication abilities
• A passion for hospitality and a commitment to service excellence
• The ability to lead, motivate, and inspire a team in a fast-paced environment
  
  

Full-Time Benefits Include:

• Medical, dental, and vision insurance after 30 days
• 401(k) with company match
• Tuition reimbursement & wellness programs
• Complimentary and discounted stays at Hyatt hotels worldwide
• Free meals and parking during shifts
• And so much more!
  
  

Why Hyatt?

At Hyatt, we believe in growing talent from within and providing a workplace where you can truly shine. From career advancement opportunities across the globe to industry-leading benefits, we offer more than just a job—we offer a career.

Join a global hospitality brand known for caring for people so they can be their best. At Hyatt, we don’t just meet expectations—we exceed them . Apply today and discover the power of authentic hospitality.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 2-3 years of progressive hotel Rooms experience preferred
• Minimum of one year previous Front Office supervisory experience
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills with a friendly and engaging attitude
• Ability to work a flexible schedule including holidays, nights, and weekends