What are the responsibilities and job description for the Front Desk Agent (Hotel) position at Hyatt Centric South Beach?
HOTEL- Front Desk Agent
Miami Beach, FL. 33139
Full-Time/Part-Time
Job Overview: At Hyatt Centric South Beach we are seeking a friendly, motivated, and organized Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and enhancing our guests' experience. Your responsibilities will include checking guests in and out, managing reservations, and assisting with inquiries to ensure a memorable stay.
Key Responsibilities:
- Greet and welcome guests upon arrival and provide assistance with check-in and check-out processes.
- Handle guest reservations, including modifications and cancellations, through various channels (phone, email, and online platforms).
- Respond to guest inquiries and requests promptly and professionally, addressing any concerns to ensure guest satisfaction.
- Maintain an organized front desk area, ensuring all materials and equipment are stocked and in good condition.
- Process payments, manage cash handling, and ensure accurate billing for all guests.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met and that guest rooms are prepared appropriately.
- Provide local area information and recommendations for dining, entertainment, and attractions as needed.
- Assist in special projects and administrative tasks as required by hotel management.
- Uphold hotel policies and procedures, ensuring compliance with health and safety regulations.
Qualifications:
- High school diploma or equivalent; additional education in hospitality or related fields is a plus.
- Previous experience in a guest service role, preferably in a hotel or hospitality environment.
- Strong interpersonal and communication skills, with the ability to engage positively with guests and team members.
- Proficient in computer systems and hotel management software; familiarity with Opera system is preferred.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A professional appearance and demeanor.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career advancement within the hotel and the broader hospitality industry.
- A supportive and collaborative work environment.
- Employee discounts on hotel accommodations and services.
- Continuous training and professional development opportunities.
Hyatt Centric South Beach is an equal opportunity employer and welcomes applicants from diverse backgrounds to apply. We look forward to hearing from you!