What are the responsibilities and job description for the Front Desk Supervisor position at Hyatt Centric Old Town Alexandria?
About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!
T.E.A.M = Together Everyone Achieves More
About the Role: As Front Desk Supervisor you will play a crucial role in mentoring our innovative TEAM deliver upscale customer service and ensuring unforgettable guest experiences.
* This position is primarily evening, but a candidate with flexibility for other shifts/days is preferred
Advancement Opportunities and Professional Career Path:
• Front Office Manager • Assistant General Manager • General Manager
Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?
Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?
TEAM Benefits:
- Health/Dental/Vision/Life/Voluntary Insurance
- Management Development Program
- TEAM and Travel Discounts
- Vacation/Well/Holiday Pay
- Career Advancement Opportunity
- Referral Bonus Program
Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.
Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!
Responsibilities:
- Supervise daily front desk operations, ensuring consistent adherence to Hyatt brand standards
- Support team members through coaching, mentoring, and hands-on training
- Handle guest concerns with professionalism, empathy, and prompt resolution
- Manage billing, accounts, and financial reporting accurately and efficiently
- Utilize Opera Cloud (or similar property management systems) to oversee reservations, check-ins/outs, and account reconciliations
- Serve as a point of escalation for complex operational issue and decision-making in the absence of management
- Foster a positive, collaborative, and professional team environment
- Identify opportunities for operational improvement and implement solutions independently
Requirements:
- Minimum 2 years of experience in front desk operations or guest service role
- Strong billing and accounting skills; comfort with reporting and reconciliation
- Professional demeanor and commitment to delivering exceptional guest experiences
- Excellent leadership, communication, and coaching abilities
- Ability to prioritize, make decisions independently, and problem-solve using available resources
Preferred:
- Prior experience with Hyatt properties or other luxury/boutique hotels
- Proficiency with Opera Cloud PMS
- Experience training and developing front desk teams
Source: Hospitality Online