What are the responsibilities and job description for the Station Manager position at Hyannis Air Service Inc?
SUMMARY: The Station Manager oversees and supports daily airport station operations. The person in this position will lead the team in focusing on safety, security, efficiency, and providing extraordinary customer service.
PRIMARY RESPONSIBILITIES:
- Manage all facets of airline station operations
- Demonstrate leadership of the company by possessing a positive attitude, working from a place of integrity, having a sense of humor, an appreciation for employees and customers as individuals, importance of employee development and inclusion, recognition of others, job excellence, relationship building, kindness and continuous mindfulness of overall company goals
- Timely and responsible communication with all departments and management
- Assure and promote staff development
- Maintain and foster positive business relationships with local airport authority and agencies as well as build and maintain positive business relationships with contract carriers
- Manage station staffing levels and budgeting
- Ensure that all employees meet initial and recurrent training requirements
- Interview prospective employees with HR
- Conduct performance reviews and station performance planning
- Assure excellent customer service and efficient station operation
- Attend regular corporate meetings in Hyannis as applicable via telephone or willingness to travel, as required
- Additional duties as assigned
QUALIFICATIONS:
- Previous supervisory or management experience, required
- Experience in the following areas required: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling
- Experience in building and maintaining airport regulatory relationships, required
- Ability to enforce policy and procedure, required
- Must be able and willing to do short and long haul travel and work non-standard hours especially during special events
- Must demonstrate an understanding of the connection between overall mission and daily tasks
- Must be a proficient writer have an adequate grasp of English grammar
- Excellent communication and excellent customer service skills required
- Ability to interact effectively with others
- Ability to work independently and adapt to changing work priorities
- Must be proficient in Microsoft Word, Office and Excel
- Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively
- Able to multi-task in a stressful environment required
- Strong customer service and strong oral/written communication skills required
- Must meet same basic job qualifications as all station agents:
- Must be at least 18 years old
- Must hold a high school diploma or equivalent
- If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
- Must be able to lift up to 70 lbs.
- Basic computer skills required
- Excellent communication and excellent customer service skills required
- Ability to interact effectively with others
- Ability to work independently and adapt to changing work priorities
- Ability to communicate effectively, orally and in writing
- Flexibility of schedule is a must
- This position will often require working nights, weekends and holidays
- Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit