What are the responsibilities and job description for the Status Neutral Case Manager position at Hyacinth Foundation A New Jersey?
Description
Under the supervision of the Regional Services Manager, performs assigned duties relating to the implementation and evaluation of community health worker services.
Client Services
· Engage in outreach activities at various community sites to identify clients in need of case management services.
· Assess client needs, prepare appropriate individual service plans and maintain records. Assist clients in implementing the service plan by networking and referral, internally and/or to other community resources.
· Conduct referral and linkage activities to housing, food programs and other customer needs.
· Develop and maintain database of professional contacts.
· Establish, maintain and update client case records using approved agency forms and procedures. ensure confidentiality of all records.
· Provide relevant literature to clients and members of the community.
· Coordinate with social services and insurance companies or other financial services to ensure ability to pay for care.
· Assist with insurance and benefit applications
· Advocate for clients who have legal benefit concerns
Assist homeless or precariously-housed clients towards more stable housing
Reporting / Monitoring
· Establish, maintain, and update client case records using approved agency forms and procedures
· Ensure confidentiality of all records
· Prepare monthly reports in accordance with agency policies and procedures
· Maintain and update client information in E-Compass and CAREWare
Hyacinth Representation / Advocacy
· Attend and participate in staff meetings and supervisory conferences
· Maintain working relationships with other community providers
· Observe established administrative procedures
· Provide written reports and maintain statistics as required
· Represent the agency at community events, meetings, and conferences
· Adhere to Hyacinth policies and procedures including customers confidentiality provisions
Training and Certifications
· Attend and participate in staff training opportunities
Requirements
Preferred Minimum Education:
- Bachelor's degree and one-year previous office experience.
- A candidate who has no degree but seems exceptionally suitable will be considered if he/she can demonstrate additional years of relevant office systems experience
Other:
- Candidate must have excellent oral presentation and writing skills.
- Expressed commitment to Hyacinth philosophy
Preferred Area of expertise:
- Knowledge of supportive services and community resources.