HRC Case Manager

Description

Responsibility:

General   Responsibilities 

Hyacinth AIDS   Foundation’s mission is to help people live with HIV, stop the spread of the   epidemic, and serve as a critical voice in the public debate surrounding AIDS   in New Jersey. 

The following   foundational behaviors are expected as an employee of Hyacinth: 

Service/Client   Services 

Consistently   demonstrates respect, responsiveness, and professionalism towards others   while providing superior service for our clients 

· Treats each client as a priority 

· Respects each client’s right to quality   service, confidentiality, and dignity. 

· Works with co-workers to ensure integration of   services 

· Displays a welcoming, helpful attitude to clients 

· Establishes and maintains personal boundaries in clinical   supervision with clients or co-workers

Community/Teamwork   

Actively   cooperates within the region and/or program and participates in the   constructive resolution of conflict. 

· Focuses on improving communication and collaboration 

· Tries to understand the other person’s point of   view when there is a challenge 

· Works with all regional staff to provide a full continuum   of services to clients. 

· Understands local community resources and can make   appropriate referrals. 

· Is clear and tactful when collaborating and working with   others. 

Leadership

Assuming   responsibility for one’s own self in the workplace and exhibiting commitment   to the client and agency. 

· Takes pride in his/her work 

· Advances Hyacinth’s reputation for excellence. 

· Incorporates boundaries and ethical guidelines into   decision making. 

Employees of   the Agency may learn certain facts about individuals being served by the   Agency that are of a highly personal and confidential nature. Examples of   such information are medical conditions, sexual orientation, relations with   family members and other individuals. All such information must be   treated as completely confidential. All staff are required to conform to the   Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines   which require the protection of personal health information.

Position Summary

Provide brief and concise   statement explaining the main purpose for the existence of this   position. Provide a brief summary of   the role.

· Under the supervision of the HRC, performs duties   relating to Harm Reduction specific community case management and referral   services as needed.

Major Duties & Responsibilities

In order of importance,   briefly describe, in sentence form, the essential functions/major   responsibilities of this position (principal duties and responsibilities of   the position) 

Typically, job descriptions   should contain no more than seven or eight major responsibilities ranked in   order of highest percentage of time to least.

Approximate Percentage   of Time

Tasks/Duties/Responsibilities

70%

Client   Services

· Provide HRC Case Management in Hudson County

· Conduct Community outreach, provider   education and client recruitment of, high risk negative clients, newly   diagnosed and out of care clients in North Hudson 

· Conduct education presentations about Harm   Reduction to providers throughout Hudson County

· Develop available resources in Hudson County

· Develop clients’ individualized assessments   and service plans.

· Refer clients to medical care, substance use   treatment and other supportive service needs

15%

Reporting   /Monitoring 

§ Establish, maintain   and update client case records using approved agency forms and   procedures. Ensure confidentiality of   all records.

§ Prepare monthly   reports in accordance with agency policies and procedures.

§ Maintain and update   client information in required reporting sysem

10%

Hyacinth   representation/advocacy

§ Attend and participate   in staff meetings and supervisory conferences

§ Maintain working   relationships with other community providers

§ Observe established   administrative procedures.

§ Provide written   reports and maintain statistics as required

§ Represent the agency   at community events, meeting and conferences

§ Attend and participate   in staff training opportunities.

§ Adhere   to Hyacinth policies and procedures including client confidentiality   provisions

5%

Training   and certifications 

· Attend   required opioid and harm reduction meetings 

100%

Total

Other   Duties Describe important   tasks or duties, not mentioned above

• Maintain   working relationships with other community providers

• Observe   established administrative procedures

• Assist in   preparation of written and electronic reports, maintaining records and   statistics of program data as required.

• Assist   with group activities, outreach events and other program informal and formal   social events. 

• An ideal   candidate must have flexibility to work nights and some weekends as   needed. 

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Demonstrates   understanding of objectives, duties and responsibilities in accordance with   the job description. 

§ Understands job responsibilities and keeps current   on skills and information needed to meet new challenges 

§ Works with team leader/manager on areas of job   responsibilities that are unclear.

Delivers   quality results and balances priorities to meet all project and team   commitments in a timely manner.

§ Serves as a steward of the public’s trust and   money. 

§ Takes responsibility for timely decisions and   actions. 

§ Routinely checks for accuracy in his/her own work. 

§ Evaluates how well an event or program was completed   (i.e. attendance and target audience specifications, asks clients to rate   effectiveness, asks people what was good and what can be better next   time). 

Disseminates   relevant information about decisions, plans and activities to team leaders   and supervisors

§ Informs team leaders and/or managers about decisions that   affect work. 

§ Recognizes problems and complaints and escalates to team   leaders and/or managers when necessary. 

Required   Qualifications Consider   and identify qualifications potential applicants must possess in order   to be considered for the position. Basic Qualifications must be clearly stated, objective and relevant to   this position.

Required   Minimum Education: Bachelor’s   Degree  Other: None

Required Years of Related Experience:  1-3   years

· Social services/community services

Required   Knowledge, Skills and Abilities: 

(Include any   required computer skills, certifications, licenses, languages, etc.)

· Active listening skills 

· Familiarity with trauma informed care approach

· Knowledge of available   services and community resources in North Hudson

· Bi-lingual (English   and Spanish)

People Management   Experience: 

Indicate   whether supervisor/people management experience is required.

Supervisory experience is not required.

Required Years of People Management   Experience:

N/A

Requirements

Preferred   Qualifications

Consider   and identify qualifications that are not required to perform the job but   would be extremely helpful to performing the job.

Preferred Minimum Education:

§ Bachelor's degree and   one-year previous office experience. 

§ A candidate who has   no degree but seems exceptionally suitable will be considered if he/she can   demonstrate additional years of relevant office systems experience.

Other: 

§ Candidate must have excellent oral presentation and   writing skills. 

• Expressed commitment to Hyacinth philosophy

Preferred Area of expertise: 

Experience   working in communities in Hudson County. Knowledge of supportive services and community resources. 

Preferred Related Industry Experience: Grant reporting and data   collection experience 

Preferred   Knowledge, Skills and Abilities: 

(Include any preferred   computer skills, certifications, licenses, languages, etc.)

• Must be knowledgeable about working with people with   active substance use disorders.

• Must be culturally competent and sensitive to the varying   socio-cultural factors that contribute to the HIV infections and substance   use in Hudson County. 

• Must be able to work non-traditional hours and days   including late nights and weekends in order to reach high risk populations.