What are the responsibilities and job description for the Technical Writer position at Hy-Tek Intralogistics?
Job Title: Technical Writer
Department: Software
Supervisor: VP, Product Management or Software Product Manager
Job Purpose:
Hy-Tek Intralogistics is seeking a highly skilled Technical Writer with deep domain knowledge in warehouse technologies including WMS, WES, WCS, automation, and robotics to join our growing team. Technical Writer will play a critical role in translating complex technical concepts into clear, concise, and user-friendly documentation for internal teams, customers, and partners.
Essential Duties and Responsibilities:
- Develop and maintain comprehensive documentation for:
- Warehouse Management Systems (WMS)
- Warehouse Execution Systems (WES)
- Warehouse Control Systems (WCS)
- Automated material handling equipment and robotics
- Create user manuals, API documentation, SOPs, installation guides, training materials, sales briefs, and release notes
- Collaborate with engineers, product managers, and operations teams to gather technical information
- Translate engineering specifications and system workflows into accessible content for technical and non-technical audiences
- Ensure documentation aligns with industry standards, regulatory requirements, and brand voice
- Manage documentation lifecycle using tools like Confluence, MadCap Flare, or DITA-based CMS
- Support product launches and system upgrades with timely documentation updates
Knowledge, Skills and Abilities Preferred:
- Bachelor’s degree in Technical Communication, Engineering, Computer Science, or related field
- 3 years of experience in technical writing, preferably in logistics, supply chain, or industrial automation
- Strong understanding of warehouse technologies (WMS, WES, WCS) and robotics integration
- Experience with Agile/Scrum environments and version control systems (e.g., Git)
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple projects simultaneously
- 💡 Preferred Skills
- Familiarity with PLCs, SCADA systems, or IoT platforms
- Experience documenting RESTful APIs and data integration workflows
- Knowledge of safety and compliance standards in warehouse environments (e.g., OSHA, ANSI)
Working Conditions:
- Hybrid work environment with occasional travel to customer sites or Hy-Tek facilities.
- Collaboration across office, warehouse, and manufacturing settings.
- Working in office, warehouse, and manufacturing facilities.
- Working in a stationary position for an extended period.
- Moving or traversing for an extended period.
- Occasional ascending and descending scaffolding and/or mezzanines.
- Operating computers for an extended period.
- Possible exposure to noise levels exceeding recommended DBA levels.
***Job requirements listed indicate the minimum level of knowledge, skills, and/or ability necessary to perform the job proficiently. This job description is not an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related duties as requested by their supervisor, subject to reasonable accommodations. ***