Product Support Software Principal

Product Support Software Principal
Product Support Software, Prin
Lackland AFB

San Antonio, TX

HX5 is an award-winning provider of engineering, research and development, and technical services to clients such as NASA and the Department of Defense. Founded in 2004, HX5 is a fast-growing veteran- and woman-owned company with locations nationwide.

HX5 is currently seeking a Product Support Software Principal to support the HNC Division at Lackland AFB, TX.

Essential Duties and Responsibilities:

• Lead innovation and evolution of Cyber Operations products within an agile, secure, cloud‑based DevSecOps environment using data-driven prioritization.
• Review, analyze, and develop software documentation, requirements, design materials, test artifacts, source code, and configuration data.
• Apply expert knowledge of PaaS, IaaS, SaaS, and Hardware‑as‑a‑Service models.
• Coach cross-functional teams to anticipate, identify, and mitigate digital disruptors across commercial and threat domains.
• Maintain a mission-focused balance between introducing new capabilities and improving existing ones.
• Adapt product development priorities based on evolving threats, changing mission profiles, and available resources.
• Validate requirements and capability needs through cross-checks across multiple data sources in dynamic threat and technology environments.
• Strengthen organizational resiliency by documenting key processes, fostering proactive collaboration, and optimizing execution in hybrid digital work environments.
• Apply knowledge of the acquisition lifecycle and product support planning throughout all program phases.
• Utilize extensive experience with defense acquisition management in accordance with DoDI 5000.87 (Software Acquisition Pathway).
• Incorporate the DoD’s 12 Integrated Product Support Elements into lifecycle sustainment efforts.
• Support development and application of Product Support Business Case Analyses (PS‑BCA), Life Cycle Sustainment Plans (LCSP), and tailored software sustainment processes.
• Develop, modify, and interpret performance standards to meet the demands of short software product planning cycles.

Education and Experience:

Must have a combination of the following education and experience:

• Master’s degree in a relevant technical or professional field.
• 10 years of experience in the discipline, including 5 years supporting DoD or DoD‑related work.
• Knowledge and application of DoDD 5000.01, DoDI 5000.02, and DoD acquisition processes.
• Experience performing analyses in accordance with AFI 65‑501, AFMAN 65‑506, AFMAN 65‑502, AFI 65‑503, and AFI 65‑508.
• Familiarity with AFLCMC Standard Cost Process and related Air Force/DoD policies, manuals, and guidance.
• Ability to interpret and apply relevant regulations, cost processes, and acquisition documentation.

Other Position Requirements:

• Proof of U.S. Citizenship or US Permanent Residency is a requirement for this position.
• Must be able to complete a U.S. government background investigation.
• Must be able to obtain a Top Secret clearance by date of hire
• Must be able to travel, including air travel.

HX5 offers a competitive salary and benefits package to include:

• Medical/Dental/Vision Insurance
• 401(k) plan with Company Match
• Paid Holidays
• Paid Time Off
• Parental Leave
• Life Insurance
• Tuition Reimbursement
• Medical and Dependent Care Flexible Spending Accounts
• Pet Insurance

HX5, LLC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, citizenship, disability, or veteran status.

HX5, LLC is a Drug Free Workplace Employer.

ACCESSIBILITY NOTICE:
If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call (850) 362-6551.

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CJ