What are the responsibilities and job description for the Front Desk Associate -hotel position at HW Management, Inc.?
Job brief
We are looking for a Front Desk Associate to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. Weekend and holiday availability are required for this position.
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Responsibilities
- Review arrival lists to welcome guests
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to General Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements
- Proven experience with Customer Service
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills