What are the responsibilities and job description for the Customer Success Manager position at HW Management Inc?
Customer Success Manager
Remote in Greater Phoenix, AZ | Full-Time
Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real estate, trailblazing a 2030 vision for the industry. Here at Zonda, you’ll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, technologists, and marketers.
Zonda is currently seeking a Customer Success Manager (CSM) who will be focused on our Builder/Finance segment. The CSM will be tasked with helping the company grow by maintaining strong relationships with leaders in the industry and ensuring that clients have a positive overall experience. This fast-paced position is best suited for someone who is self-directed and customer focused.
Characteristics of a successful Customer Success Manager:
- Tech-savvy presenter: Enjoys showcasing and comfortable leading online demonstrations
- Strong communicator: Excellent communication and organizational skills
- Platform experience: Familiar with Apple products; iPad and iOS
- Collaborative mindset: Thrives in team environments and values collective success
- Fearless connector: Confident in phone, in-person, and digital communication
- Training enthusiast: Passionate about educating clients on tools and features
- Client-centric: Understands client needs and aligns them with the best solutions
- CRM proficient: Experienced with platforms like Salesforce and Gainsight
Desired Qualifications:
- B.S. or B.A. Desired
- 3-5 years’ experience in customer success or similar customer facing role
- Professional demeanor and organizational skills, a must
- Excellent verbal communication skills, ability to build rapport quickly with clients
- Strong technical skills and CRM experience required, preferably experience with Salesforce and Gainsight
- Experience with or interest in learning about the housing industry, specifically new home development
- Team player with a customer focused mindset
- Willing to travel up to 25%
Why people love working here:
- We offer meaningful work and opportunities for career growth
- Comprehensive benefits package (Medical, Dental, Vision)
- 100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
- 401k with company match
- Paid vacation and general holidays
- Employee Assistance Program (EAP)
- Live Meditation Sessions
- Employee Recognition Platform
- Virtual Wellness Program
- Hybrid Work Environment – and always will be!
- Visionary Leadership Team
Zonda exists to inform, advise and connect the next generation of housing industry experts, leveraging the information, insights, and people that move the industry forward. Our proprietary research focuses on the most active new home markets in the country. In 2018 Zonda merged with Hanley Wood creating the residential home-building industry’s most comprehensive source of data and insights. We are a national platform with a geographic coverage which spans coast to coast. Recent acquisitions in the UK and Canada continue to propel Zonda’s technology forward creating an industry standard of excellence across North America. Zonda will continue its position as the undisputed leading provider of data to the residential home-building industry and reshape the way new homes are built and sold.
Inclusion & Equal Opportunity Employment
Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in the United States.