What are the responsibilities and job description for the Concierge position at HVHS Brand?
Work Hours: This full-time position requires rotating 12 hour shifts, 7a-7p and 7p-7a, and includes weekends and holidays as well as relief coverage for vacations and requests as needed.
The purpose of the Concierge role is to assure that excellent customer service is delivered on a consistent basis to all people we serve. To provide directions, information and assistance to Hospital guests by utilizing excellent interpersonal and communication skills. Demonstrates an energetic and compassionate attitude toward all customers who enter the Hospital making a positive first impression. Answers or refers incoming calls appropriately and assists with concierge duties at Hospital’s main entrance and throughout the hospital.
Coordinates and facilitates patient discharge process by assisting and collaborating with escort and security departments to assist patients exiting the hospital. Functions and serves as the Hospital liaison by handling minor complaints and potentially unpleasant situations with families and other visitors. Proactively works to solve problems and meet the needs of Hospital guests or may escalate to others, as appropriate, to help achieve a positive outcome.
Requirements: High school diploma or equivalent. One year of previous customer experience providing excellent customer service. Ability to use good judgment in emergency situations. Ability to follow written and verbal instructions. Friendly and outgoing personality. Responsible and punctual. Ability to work well with others. Ability to work outdoors in all weather conditions throughout the year.
CPR certification or must obtain within the first 6-months of employment.
Successful completion of Acts 73 and/or 169 clearances within 90 days of commencing employment, if applicable.
Preferred: Prior front desk or concierge experience in a hotel, hospital, medical or dental office.