What are the responsibilities and job description for the Confirmations Representative Call Center position at HVC San Marcos Call Center?
Are you looking for a place where meaningful moments are made together?
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Confirmations Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit eligibility will vary by position
As a Confirmations Representative, a typical day will include:
Communicates via telephone calls (Outbound and potential inbound calls) with potential owners to reserve dates for preview package sales/tours, including explaining the opportunities available and answering questions.
Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
Encourage guests or callers to purchase or schedule preview package sales/tours.
Answer guest questions about property facilities/services.
Guest Experience and Company Standards
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Maintain confidentiality of proprietary materials and information.
Always follow company policies and safety procedures.
To Become a Confirmations Representative at HVC:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
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Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Source: Hospitality Online