Service Manager

Job Title:                      Service Manager

Reports To:                  National Service Leader

FLSA Status:                 Exempt

We are seeking a highly experienced and customer-focused Service Manager with deep expertise in large tonnage chiller service and a proven track record of leading technical teams.  This role is pivotal in managing the service lifecycle of rental HVAC equipment - both in the field and at depot locations - while also providing hands-on technical support when needed.  The ideal candidate will be a collaborative leader who thrives in a fast-paced environment and is passionate about developing people and delivering exceptional customer service.

Essential Duties and Responsibilities:

• Lead a regional team of HVAC service technicians, overseeing daily operations, performance, and development.
• Recruit, hire, onboard, and train technicians to ensure technical excellence and safety compliance. 
• Conduct regular team meetings, performance reviews, and coaching sessions to foster growth and accountability. 
• Manage administrative tasks including time sheet approvals, expense reports, scheduling, and time-off requests.
• Promote a culture of safety, teamwork, and continuous improvement across all service operations.
• Oversee installation, startup, maintenance, and service of rental HVAC equipment on jobsites and in depots.
• Provide hands-on technical service and troubleshooting support during peak demand or complex projects. 
• Conduct job site walks to support sales and ensure proper equipment application and readiness.
• Assist with system design and application engineering in collaboration with sales and project teams.
• Deliver remote and on-site technical support to internal stakeholders and customers.

Education/Experience:

• Minimum of 15 years in chiller/HVAC maintenance, mechanical engineering, or related technical fields.
• Demonstrated success in managing technical teams and service operations.
• Strong hands-on experience with large tonnage chillers and HVAC systems.
• Excellent interpersonal and written communication skills; ability to collaborate across departments.
• Committed to delivering high-quality service and building lasting client relationships.
• EPA certification and other relevant HVAC licenses are required.
• Must be able to pass a DOT medical exam.
• Experience with service management software and remote diagnostics tools.
• Willingness to travel regionally as needed.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essentials functions. This role requires a combination of office and field work.  Time will be spit between depot facilities, active job sites, and customer locations.  Exposure to outdoor weather conditions, loud environments, and mechanical equipment is common.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions.

• Ability to lift and carry up to 50 lbs.
• Frequent standing, walking, bending, and climbing ladders or stairs.
• Occasional operation of hand and power tools.
• Use of personal protective equipment (PPE) as required on job sites.
• Ability to work in confined spaces and at heights when necessary.
• Must be able to respond to emergency service calls outside of standard business hours when needed.