What are the responsibilities and job description for the Commercial Service Manager position at HVAC, Inc. / Stateline Services?
Commercial Service Manager (Mechanical, Plumbing, Electrical) Job Description
Leadership & Team Development
- Lead, mentor, train, and support Commercial Service Technicians.
- Conduct Weekly ride-alongs, Bi-weekly team meetings, Bi-weekly 1-on-1’s
- Create Development Plan for each Commercial Technician
- Complete Yearly and 90 day performance evaluations in PerformYard.
- Promote a positive team culture focused on Safety, Serving Others, Team Building, and Personal Growth and Development.
Scheduling & Workflow Management
- Review/Manage team schedules in ServiceTitan to meet ongoing customer demand and seasonal spikes. Work with the Call Center team to ensure the right tech for the right job.
- Oversee job planning, prioritization, and daily work assignments. Review the previous day dispatch board for accuracy and to ensure jobs are completed and return trips are scheduled as needed.
- Ensure technicians are dispatched efficiently to maximize productivity and response times.
- Work alongside the Call Center Team and Dispatch to ensure overall success of the business.
- Work with Project Managers and Call Center Team on effective completion of Intercompany Projects.
Operations & Quality Control
- Oversee proper documentation, job notes, billings, and completion of Commercial service tickets in ServiceTitan.
- Track and Review all Commercial Jobs ensuring jobs are completed in a timely efficient manner.
- Assist with Estimates for Commercial Customers
- Conduct job reviews, quality audits, Regular CSA Inspections, and oversee callbacks to reduce repeat visits.
- Ensure all safety protocols, procedures, and training requirements are followed.
- Track and manage KPIs such as billable hours, labor efficiency, callbacks, revenue, and response times.
Customer & Client Management
- Maintain strong communication with clients to ensure expectations are met.
- Support resolution of escalated customer concerns promptly and professionally.
- Build and maintain long-term relationships with key commercial accounts.
- Ensure Quality Control for CSA Members.
Technical & Field Support
- Assist with quoting, troubleshooting, technical questions, and job reviews.
- Provide guidance during complex service calls or equipment issues.
- Support technicians in the field when additional expertise is required.
Coordination With Other Departments
- Collaborate with Sales, Install, Project Management, Call Center, Parts/Warehouse to ensure smooth transitions and accurate job scopes.
Resource Management
- Work with Parts/Warehouse Manager to ensure vehicles, tools, and equipment are properly maintained, inspected, and stocked.
- Work with Parts/Warehouse Manager to Monitor inventory needs and coordinate ordering of parts or materials.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Service : 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person