What are the responsibilities and job description for the Admin assistant position at HVAC Home Services?
Answer incoming customer calls with professionalism and courtesy on a multi-line VOIP phone system
· Make outbound calls to follow up with customers and confirm appointments
· Return customer calls promptly to ensure satisfaction and resolve any concerns
· Perform marketing and sales functions to promote additional services and earn new business
· Maintain accurate customer records and job details in our system
· Schedule and dispatch technicians for service and install appointments using ServiceTitan software (training provided, altho experience will be a bonus)
· Handle install paperwork, order permits from 3rd party vendor, and track inspections to completion
· Check in and organize incoming equipment and material orders
· Submit warranty registrations and process related paperwork for parts and systems
· Maintain accurate records, digital files, and job documentation
· Assist with daily office duties such as filing, scanning, and preparing job packets
· Perform other duties as needed, which may include cross-training in related positions to support office operations
Salary : $18 - $25