What are the responsibilities and job description for the Branch Manager position at HVAC DISTRIBUTORS INC?
Essential Duties and Responsibilities:
FINANCIAL PERFORMANCE AND PROFITABILITY
- Attains or exceeds branch sales and profit budget.
- Manages relationship of expenses to sales and margins in order to achieve budgeted performance measures (metrics) including customer profitability.
- Develops annual branch budgets; submits to Accountable Manager for approval.
- Reviews branch metrics and remediates variances to budget.
Sales/Customer Service
- Develops relationships and communicates with customers to identify and act on areas of opportunity
- Responsible for the performance of all day-to-day counter and customer service functions ensuring the highest level of teamwork and collaboration.
- Ensures Branch Counter Sales Associate(s) are fielding incoming customer calls, assisting walk-in and will-call customers, reviewing sales queues, and entering sales orders into Eclipse.
- Continually collaborates with designated Account Manager(s) to ensure overall customer satisfaction.
- Responsible for overall territory customer service management with respect to quotes, delivery, order management, warranty issues, collateral, customer follow-up, problem resolution, and lead generation
Shipping, Receiving & Delivery
- Ensures Branch Associates are performing all day-to-day shipping, receiving, and warehousing functions ensuring the highest level of accuracy, productivity, and teamwork.
- Ensures the efficient flow of materials between branch, CDC, and/or customer locations by coordinating and monitoring transfers, equipment and grooved or palleted duct board deliveries.
- Delegates where appropriate but is responsible for effective coordination with internal co-workers and customers daily, local and same-day deliveries to customer location or jobsite.
Why work for HVAC Distributors?
- We have been in business for over 35 years
- Competitive compensation program
- Annual incentive program
- Full benefit package first of the month following 30 days of employment
- 401k Program with match
- State of the art technology
- Growth opportunities
- Best Places to Work in PA 2023, 2024 & 2025
Education and/or Experience:
- High School Diploma or Equivalent.
- Minimum of 3 years of customer service or sales experience in HVAC or relative industry.
- 3 Years Managerial Experience
If you are looking for an opportunity with a stable and growing company apply today.
HVAC Distributors, Inc. is proud to be an equal opportunity employer committed to hiring a diverse workforce.
Salary : $80,000 - $85,000