What are the responsibilities and job description for the Service Writer position at Hutson, Inc?
Job overview
Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities
- Manages billing cycle days to the target number.
- Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.
- Supports technicians with notes on work orders.
- Manages customer calls and creates work orders to be assigned.
- Supports a regional call support and dispatch to help the customer experience.
- Follows up with customers on equipment involving shop or part delays.
- Ensures payroll is up to date.
- Post Technician time to Work Orders.
- Report Service Department time to Payroll.
- This person is in charge of opening, reviewing, and closing all work orders.
- Create quote from existing SPG/MST library.
- Answer all Service Department directed calls.
- Address/engage all Service Department customers.
- Collection of payment upon completion on job(s).
- Interaction with John Deere personnel.
- Send internal quote for trade-in equipment.
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours, or other information from the work order(s).
- Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
- Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.
Qualifications
- 2-3 years of experience as a service/warranty clerk is preferred.
- Administrative, data entry, or office setting experience would be beneficial.
- High School Diploma or GED equivalent is required.
- Basic knowledge of accounting practices.
- Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
- Knowledge of office procedures.
- General understanding of mechanical/technical terms is preferred.
- Knowledge of equipment models or numbers.
- Basic knowledge of how pieces of machinery function or what they are intended to do.
Additional requirements
- Valid Driver’s License
Benefits
- Competitive wage paid bi-weekly
- 401(k) plan with company match
- Healthcare (medical, dental, vision)
- Company-paid term life insurance plus Accidental Death & Dismemberment (AD&D)
- Company-paid short-term disability
- Health Savings Account (HSA) with company match
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
- Paid holidays
- Uniform allowance
- Employee referral bonus
- Employee discounts
- Dependent Care Assistance Plan
- Employee Assistance Program
- Wellness Program
- On-the-job training & skills development
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