Practice Manager

Practice Operations & Experience Manager

Healthcare Operations | Concierge Medicine | Functional Wellness

Location: El Segundo, California

Employment Type: Full-Time, On-Site

Schedule: Monday–Friday with occasional Saturdays

About the Organization

Our client is a modern, membership-based health and wellness practice bringing together medical care, advanced wellness therapies, fitness, and lifestyle support within an integrated care environment. The organization’s model blends elements of primary care, functional medicine, and preventive health with a strong emphasis on personalized care and long-term health optimization.

The practice focuses on delivering highly individualized care through comprehensive diagnostics, proactive prevention strategies, and root-cause medicine. Patients benefit from a collaborative care model designed to improve both lifespan and healthspan while supporting overall wellbeing.

Position Overview

The Practice Operations & Experience Manager plays a critical leadership role at the intersection of healthcare operations, concierge-level service, and team management. This position oversees daily administrative and operational functions while ensuring a seamless, hospitality-driven patient experience.

Working closely with physicians and clinical leadership, the Practice Operations & Experience Manager is responsible for optimizing workflows, enhancing the membership experience, and driving operational excellence across the practice. This individual serves as the operational backbone of the clinic—aligning people, systems, and service standards to support both exceptional patient outcomes and sustainable business performance.

The ideal candidate thrives in a fast-paced, patient-centered environment and enjoys building systems, leading teams, and elevating service standards within a modern healthcare setting. This role blends hands-on operational leadership with strategic practice management responsibilities in a membership-based, integrative health environment.

Key Responsibilities

Practice Operations Leadership

• Oversee daily operations of the medical practice to ensure efficient clinic flow and exceptional service delivery.

• Partner closely with physicians and clinical leadership to align operational priorities with patient care goals.

• Develop and refine workflows that improve efficiency, communication, and patient access.

• Anticipate operational challenges and implement scalable operational solutions.

• Ensure consistent delivery of a concierge-level patient experience across all touchpoints.

Team Leadership & Management

• Direct, supervise, and support administrative and patient-facing team members.

• Lead recruiting, hiring, onboarding, scheduling, and performance management.

• Foster a culture centered on accountability, collaboration, and service excellence.

• Provide coaching and professional development to support long-term team success.

• Align staffing resources with patient demand and operational priorities.

Patient & Membership Experience

• Champion a high-touch, relationship-driven patient journey from onboarding through ongoing engagement.

• Support membership onboarding, retention, renewals, and overall satisfaction.

• Proactively address patient concerns and service recovery opportunities.

• Monitor patient feedback and implement continuous experience improvements.

• Partner with leadership to enhance loyalty and long-term member value.

Operational Strategy & Business Performance

• Support practice leadership in achieving operational and financial objectives.

• Assist with budgeting oversight, expense monitoring, and operational planning.

• Track and analyze key performance indicators including scheduling utilization, patient satisfaction, and operational efficiency.

• Recommend operational initiatives that improve revenue performance and scalability.

• Participate in strategic initiatives and organizational growth projects.

Compliance, SOPs & Quality Management

• Develop, maintain, and ensure Standard Operating Procedures across administrative workflows.

• Ensure compliance with HIPAA, OSHA, and applicable healthcare regulations.

• Support internal audits and operational compliance readiness.

• Maintain best practices in documentation, privacy standards, and medical records management.

Facilities & Vendor Oversight

• Ensure the clinic environment remains organized, compliant, and patient-ready.

• Manage vendor relationships including equipment, maintenance, and service providers.

• Oversee operational readiness, safety standards, and facility efficiency.

Ideal Candidate Profile

Ideal candidates will have:

• 5 years of healthcare operations or practice management experience.

• Leadership experience within concierge medicine, functional medicine, integrative health, or specialty outpatient care environments.

• Demonstrated success leading patient-facing teams in high-service environments.

• A strong operational mindset with experience building systems and workflows.

• Experience managing multidisciplinary teams.

• Working knowledge of healthcare compliance standards including HIPAA and OSHA.

• Financial and operational acumen, including exposure to budgeting or performance reporting.

• Exceptional organizational, communication, and problem-solving skills.

• The ability to thrive in a fast-paced, growth-oriented clinical environment.

Preferred Qualifications

• Experience within membership-based or concierge medical practices.

• Exposure to functional or integrative medicine environments.

• Experience supporting scaling or growth-stage healthcare organizations.

• Bachelor’s degree in Healthcare Administration, Business, or a related field.

Success in This Role Looks Like

• Smooth and efficient daily practice operations.

• High patient satisfaction and strong membership retention.

• Engaged, accountable, and high-performing teams.

• Streamlined workflows that support clinical excellence.

• A consistently exceptional, hospitality-driven care experience.

Equal Employment Opportunity

Our client is an Equal Opportunity Employer and is committed to creating an inclusive environment where all individuals are supported and respected regardless of race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by applicable law.