Client Services Associate

HCM Wealth, a growing wealth management firm based in San Rafael, CA, is seeking a Client Services Associate or Senior Client Services Associate to support our Wealth Advisors and provide exceptional service to our clients. As part of our operations team, you’ll play an integral role in ensuring that client needs are met and that our client experience remains of the highest quality. You will have the opportunity to develop professionally in a collaborative, supportive environment, with room for career growth in the wealth management field.

In this role, you will be responsible for executing key administrative tasks, including assisting with account openings, processing paperwork, scheduling client meetings, and preparing reports. You will ensure that CRM data is accurate and assist with follow-up actions for client inquiries or requests. Your commitment to providing friendly and professional service will directly contribute to high client retention rates, a hallmark of HCM Wealth’s success. Additionally, you will work closely with your team to streamline internal processes, learn about investment products, and continuously improve our client service strategies.

Duties, Responsibilities and Requirements

• Provide ongoing day-to-day support to the firm’s Wealth Advisors and clients, primarily HNW individuals and families.
• Experience in CRM, portfolio accounting software (Orion preferably), and custodian interfaces (Schwab preferably).
• Excellent communication and follow-up skills in interacting with clients and team members.
• A positive impact on the firm’s culture.
• Receive client calls and resolve questions/issues as needed.
• Frequent custodian interaction & paperwork processing.
• Process account openings, funding, deposit electronic checks, money movements, process tasks with custodian.
• Prepare custodian Paperwork/DocuSign envelopes, alerts, and new account setup in various systems.
• Schedule client meetings.
• Develop knowledge of investment accounts, products and the forms required to transact business.
•  Assist with internal coordination across various team members to ensure tasks/ follow up are completed in a timely manner.
• Responsible for cash transfers, wires, data maintenance, reporting and trading as needed.
• Ongoing maintenance and quality control of CRM.
• Preparation and follow-up for client meetings.
• Execute client appreciation and retention activities.

Required Credentials

• A Bachelor’s degree
• A minimum of 1 years industry experience
• Interest in pursuing CFP designation and/or Series 65 is preferred

Salary and Benefits

• Status: Full Time/Exempt
• Benefits: Medical; 401k profit sharing plan after one year of service
• Work Environment: Hybrid
• Health, dental, and vision insurance
• Flexible PTO policy
• Parental Leave
• Financial assistance for advanced education and professional designations

Physical Requirements

• Prolonged periods sitting/standing at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.

Compensation Range

The expected base salary for this position is a range between $70,000-$90,000, plus eligibility for a discretionary bonus    

Company Overview

HCM Wealth is a Registered Invest Adviser (RIA) founded in 1995. We work primarily with individuals, families, family-run businesses, pension and profit-sharing plans, charitable organizations, and endowments. Our goal is to preserve and grow the wealth of our clients, while exceeding their expectations for personal service.

HCM Wealth is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Applicants must be authorized to work for any employer in the U.S.