What are the responsibilities and job description for the Automotive Service Advisor position at Hutchinson Automotive Group?
Albany, GA 31707
People who want to do a great job want to work for a company that values that dedication.
We do.
The Hutchinson Automotive Group is a family owned and operated group of dealerships serving Macon, Forsyth, Warner Robbins and Albany, Georgia. At each of our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We offer New Buick, Cadillac, Ford, GMC, Kia, Mitsubishi and Toyota and well as quality pre-owned vehicles to fit every need. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!
Our team members love what they do and they love being on a winning team. We go the extra mile in everything we do.
We Offer:
The purpose of the Service Advisor is to provide the daily direction and distribution of service work orders and to work alongside the technicians in writing and offering the best service to our customers.
Excellent interpersonal and leadership skills are vital for this role, as good teamwork is important for our business to grow. This individual will communicate with both local and national account customers within the transportation industry.
What You'll Do on a Typical Day:
Education or Experience:
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
People who want to do a great job want to work for a company that values that dedication.
We do.
The Hutchinson Automotive Group is a family owned and operated group of dealerships serving Macon, Forsyth, Warner Robbins and Albany, Georgia. At each of our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We offer New Buick, Cadillac, Ford, GMC, Kia, Mitsubishi and Toyota and well as quality pre-owned vehicles to fit every need. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!
Our team members love what they do and they love being on a winning team. We go the extra mile in everything we do.
We Offer:
- Paid Time Off (PTO) personal, holiday, sick and vacation
- Career advancement opportunities
- 401(k) retirement planning
- 401(k) Match
- Medical
- Dental
- Vision
- Employer-Paid Life
- Employer-Paid Short Term Disability
- Employee Discount Programs
- And more!
The purpose of the Service Advisor is to provide the daily direction and distribution of service work orders and to work alongside the technicians in writing and offering the best service to our customers.
Excellent interpersonal and leadership skills are vital for this role, as good teamwork is important for our business to grow. This individual will communicate with both local and national account customers within the transportation industry.
What You'll Do on a Typical Day:
- Works with the service manager, customer, and technician to identify required maintenance.
- Manage billing and invoice productivity
- Works alongside the service manager to provide the customer with clarity on the concern and the necessary next steps to correct it
- Offers additional services and repairs to customers as detailed on the technician's multi-point inspection findings (if required)
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedules appointments with customer.
- Maintains facility standards for repair and order production.
- Maintains an organized, clean and safe work area.
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Managing service lane reception, flow of work dispatched and technician proficiency
Education or Experience:
- High School Diploma or GED not required but preferred
- Must have a clean driving record and valid driver's license
- At least 2 year of automotive mechanical diagnosis, problem-solving, and repair experience.
- ASE certifications preferred
- Ability to pass background check and drug screen.
- Safety conscious at all times.
- Must be able to work in a results-oriented, fast-paced environment.
- Teachable, hardworking, and possess general mechanical aptitude.
- Must have strong time management skills, as well as close attention to detail.
- Reliable and dependable with self-initiative.
- Ability to complete all tasks assigned properly, with little to no follow-up.
- Ability to work independently with minimal supervision.
- Ability to work effectively under pressure and time constraints.
- Ability to learn and operate provided service equipment and hand tools.
- Demonstrate excellent customer service and communication skills.
- Basic computer and/or smart phone skills.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $50,000 - $75,000