What are the responsibilities and job description for the Customer Account Representative position at Hustle Notice Biz?
Job Description
We are seeking a dedicated and driven Customer Account Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and professionalism. As a key member of our customer service team, you will be responsible for managing accounts, resolving inquiries, and addressing any issues that arise regarding our services and products.
Department Comvox Co Employment Type Full Time Location Culver City, CA Workplace type Onsite Compensation $50,000 - $60,000 / year
Key Responsibilities
Responsibilities
Qualifications
Benefits
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply Now
We are seeking a dedicated and driven Customer Account Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, ensuring their needs are met with efficiency and professionalism. As a key member of our customer service team, you will be responsible for managing accounts, resolving inquiries, and addressing any issues that arise regarding our services and products.
Department Comvox Co Employment Type Full Time Location Culver City, CA Workplace type Onsite Compensation $50,000 - $60,000 / year
Key Responsibilities
Responsibilities
- Manage and maintain customer accounts, ensuring accurate information is updated regularly.
- Respond to customer inquiries via phone, email, and live chat with professionalism and timeliness.
- Resolve customer issues and complaints efficiently, documenting all interactions and actions taken.
- Provide product information and guidance to clients, helping them make informed decisions.
- Collaborate with sales and marketing teams to address customer needs and inform them of promotions or new services.
- Monitor account activity and identify opportunities for upselling additional services or products to enhance customer satisfaction.
Qualifications
- High school diploma or equivalent; additional education in customer service or communication is a plus.
- Proven experience in customer service or account management, preferably in a call center environment.
- Exceptional verbal and written communication skills, with the ability to articulate solutions clearly and effectively.
- Strong organizational skills with attention to detail and the ability to handle multiple tasks simultaneously.
- Proficient in using CRM software and Microsoft Office Suite, particularly Excel and Word.
- Demonstrated ability to work collaboratively in a team environment as well as independently when required.
Benefits
- Competitive salary within the range of $50,000 – $60,000 per year.
- Opportunities for career growth and professional development.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Supportive and collaborative work environment.
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply Now
Salary : $50,000 - $60,000
