What are the responsibilities and job description for the Call Center Representative position at Hustle Notice Biz?
Description
Location : Beaumont, TX
Job Type : Full-Time
Department : Customer Service
Reports To : Call Center Supervisor
We are seeking a dynamic and motivated Call Center Representative to join our growing team. In this pivotal role, you will be the first point of contact for our customers and will play a critical role in ensuring a positive customer experience. Your primary responsibilities will include answering customer inquiries, providing information about our products and services, and resolving any issues that may arise. Ideal candidates will possess excellent communication skills, a friendly demeanor, and a passion for helping others
Key Responsibilities
- Manage large amounts of incoming calls and customer inquiries
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods / tools
- Handle and resolve customer complaints in a timely manner
- Record details of inquiries, comments, and complaints
- Follow up on customer interactions and ensure proper resolution
Skills, Knowledge and Expertise
Benefits
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Salary : $17
