What are the responsibilities and job description for the Call Center Agent position at Hustle Notice Biz?
Job Title: Call Center Agent
Location: Jersey City, NJ
Job Type: Full-time
Job Summary
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our brand.
Department Core Call Inc Employment Type Full Time Location Jersey City, NJ Workplace type Onsite Compensation $17.50 - $25.00 / hour
Key Responsibilities
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply Now
Location: Jersey City, NJ
Job Type: Full-time
Job Summary
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our brand.
Department Core Call Inc Employment Type Full Time Location Jersey City, NJ Workplace type Onsite Compensation $17.50 - $25.00 / hour
Key Responsibilities
- Provide prompt and professional responses to customer inquiries through phone, email, and chat channels.
- Resolve customer issues by identifying problems, researching solutions, and implementing corrective actions.
- Maintain a thorough understanding of the company's products and services to effectively assist customers.
- Document all customer interactions in the company's database accurately and efficiently.
- Follow up with customers to ensure their issues were resolved satisfactorily and provide additional assistance as needed.
- Collaborate with other team members and departments to improve overall service delivery and customer experience.
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills with a friendly and professional tone.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Proficient in using computer systems and customer relationship management (CRM) software.
- Ability to work efficiently under pressure and manage multiple tasks simultaneously.
- Growth opportunities within the company.
- Comprehensive training and onboarding.
- Paid time off and holidays.
- A positive and supportive work environment.
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Apply Now
Salary : $18 - $25
